Tech Support Analyst: Fast-Track Your IT Career (Entry-Level)

Nexigendigital; City of Melbourne; Presencial; AUD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site meals and kitchen facilities

Snack bar with chips, chocolates, nuts

Fully equipped private gym

Team wellness centre with 85" 4K TV

On-site salon with free haircuts

Regular team social events

Training and upskilling funding

End-of-year celebrations

Resumo da oferta

Nexigen Digital in Melbourne is seeking an entry-level IT support technician to join our front-line team. You will help customers with technical issues, monitor service alerts, and diagnose domain name problems while gaining hands-on experience and training.

No prior experience is required, as we provide comprehensive training. A passion for technology and a proactive, customer-focused attitude are essential for success in a busy, 24/7 environment.

Qualificações

• No prior experience required; comprehensive training provided.
• Interest in technology and cybersecurity, gaming, or PC building is a plus.
• Willingness to complete a National Police Check as a condition of employment.

Responsabilidades

• Monitor and respond to service alerts.
• Diagnose issues with domain names.
• Perform Linux and cPanel server administration and troubleshooting.
• Assist customers with technical support inquiries via phone, live chat, and email.

Conhecimentos

Customer service

Problem solving

Fast learner

Positive attitude

Attention to detail

Ferramentas

Linux (CentOS)

cPanel/WHM

DNS

FTP/SSH/SMTP

VMware

Descrição da oferta de emprego

Nexigen Digital in Melbourne is seeking an entry-level IT support technician to join our front-line team. You will help customers with technical issues, monitor service alerts, and diagnose domain name problems while gaining hands-on experience and training.

No prior experience is required, as we provide comprehensive training. A passion for technology and a proactive, customer-focused attitude are essential for success in a busy, 24/7 environment.