Entry-Level Network Support Engineer

Point One Navigation, Inc.; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

On-site gym, weekly PT sessions

Wellness centre with gaming stadium

On-site hair salon with free haircuts

Free meals (breakfast and lunch)

Job summary

Nexigen Digital Team in Queensland is seeking an entry‑level Technical Support Analyst to join our front‑line IT support team. You will ensure customers receive top‑notch service and timely resolutions to their technical issues, with comprehensive training provided.

The role covers monitoring alerts, diagnosing DNS issues, Linux and cPanel administration, and assisting customers via phone, live chat, and email. A 24/7 rotating roster is required.

Qualifications

• Entry-level position with comprehensive training provided.
• Interest in technology and quick information absorption is important.
• Strong problem-solving and customer‑facing mindset is valued.

Responsibilities

• Monitor and respond to service alerts.
• Diagnose issues with domain names.
• Perform Linux and cPanel server administration and troubleshooting.
• Assist customers with technical support enquiries via phone, live chat, and email.
• Operate in a 24/7 rotating roster as part of a permanent full‑time role.

Skills

Passion for technology

Fast learner

Problem solving

Positive attitude toward customers

Tools

Linux (CentOS)

VMware

cPanel

DNS

Job description

Nexigen Digital Team in Queensland is seeking an entry‑level Technical Support Analyst to join our front‑line IT support team. You will ensure customers receive top‑notch service and timely resolutions to their technical issues, with comprehensive training provided.

The role covers monitoring alerts, diagnosing DNS issues, Linux and cPanel administration, and assisting customers via phone, live chat, and email. A 24/7 rotating roster is required.