Junior IT Support Analyst – Linux, DNS & cPanel

Nexigen Digital; Southport; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-site meals

Fully-stocked snack bar

Drink fridge

Private gym

Wellness centre with gaming stadium

On-site salon

Training & upskilling

Job summary

Nexigen Digital seeks an entry-level Technical Support team member in Australia to deliver frontline IT service and support. You will join a hands-on environment providing timely resolutions and customer care across calls, chats, and emails.

Successful candidates need a passion for technology, quick learning ability, and a positive customer-focused attitude. Training is provided; 24/7 roster supports varied shifts.

Qualifications

• Entry-level position with comprehensive training provided.
• No prior IT experience required.
• Must have a passion for technology and learning.

Responsibilities

• Monitor and respond to service alerts.
• Diagnose issues with domain names.
• Perform Linux and cPanel server administration and troubleshooting.
• Assist customers with technical support enquiries via phone, live chat, and email.

Skills

Tech enthusiasm

Fast learner

Problem solving

Customer service

Tools

Linux (CentOS)

VMware

DNS

FTP/SSH/Email protocols (POP3/IMAP/SMTP)

Job description

Nexigen Digital seeks an entry-level Technical Support team member in Australia to deliver frontline IT service and support. You will join a hands-on environment providing timely resolutions and customer care across calls, chats, and emails.

Successful candidates need a passion for technology, quick learning ability, and a positive customer-focused attitude. Training is provided; 24/7 roster supports varied shifts.