Technical Support Analyst (Vic)

Nexigendigital; City of Melbourne; Presencial; AUD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site meals and kitchen facilities

Snack bar with chips, chocolates, nuts

Fully equipped private gym

Team wellness centre with 85" 4K TV

On-site salon with free haircuts

Regular team social events

Training and upskilling funding

End-of-year celebrations

Resumo da oferta

Nexigen Digital in Melbourne is seeking an entry-level IT support technician to join our front-line team. You will help customers with technical issues, monitor service alerts, and diagnose domain name problems while gaining hands-on experience and training.

No prior experience is required, as we provide comprehensive training. A passion for technology and a proactive, customer-focused attitude are essential for success in a busy, 24/7 environment.

Qualificações

• No prior experience required; comprehensive training provided.
• Interest in technology and cybersecurity, gaming, or PC building is a plus.
• Willingness to complete a National Police Check as a condition of employment.

Responsabilidades

• Monitor and respond to service alerts.
• Diagnose issues with domain names.
• Perform Linux and cPanel server administration and troubleshooting.
• Assist customers with technical support inquiries via phone, live chat, and email.

Conhecimentos

Customer service

Problem solving

Fast learner

Positive attitude

Attention to detail

Ferramentas

Linux (CentOS)

cPanel/WHM

DNS

FTP/SSH/SMTP

VMware

Descrição da oferta de emprego

Job Description

Joining our Technical Support team

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

The position

• Monitor and respond to service alerts
• Diagnose issues with domain names
• Performing Linux and cPanel server administration and troubleshooting
• Assist customers with technical support enquiries, via phone, live chats, and/or emails

Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.

The right person (is it you?)

As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.

To be the best in this role, we are looking for people with the following attributes:

• A passion for technology (cyber security, gaming, PC building, etc.)
• The ability to absorb information and learn quickly
• Efficient problem-solving skills
• A positive attitude towards our customers and service delivery
• Attention to detail

Any previous experience in the following areas would be highly regarded:

• cPanel (WHM) control panel
• Domain names
• DNS
• FTP, SSH and email protocols such as POP3, IMAP and SMTP
• Linux (CentOS) and VMware

The Benefits of Working With the Nexigen Digital Team

Aside from being awarded "Employer of Choice" in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne, thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the complimentary perks include:

• A weekly selection of delicious meals is prepared in our on-site kitchen for breakfast and lunch
• A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit
• A drink fridge loaded with an assortment of soft drinks, juices and water
• A fully equipped private gym with access to our personal trainer
• A team wellness centre featuring an 85" 4K TV, with loads of streaming services
• An on-site salon where our resident barber and stylist provide free haircuts on a regular basis
• Regular social events with your team and the whole company
• And the best end-of-year celebrations of any company in our industry!

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.