Network Customer Support Engineer

Point One Navigation, Inc.; Gold Coast City; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

On-site gym, weekly PT sessions

Wellness centre with gaming stadium

On-site hair salon with free haircuts

Free meals (breakfast and lunch)

Job summary

Nexigen Digital Team in Queensland is seeking an entry‑level Technical Support Analyst to join our front‑line IT support team. You will ensure customers receive top‑notch service and timely resolutions to their technical issues, with comprehensive training provided.

The role covers monitoring alerts, diagnosing DNS issues, Linux and cPanel administration, and assisting customers via phone, live chat, and email. A 24/7 rotating roster is required.

Qualifications

• Entry-level position with comprehensive training provided.
• Interest in technology and quick information absorption is important.
• Strong problem-solving and customer‑facing mindset is valued.

Responsibilities

• Monitor and respond to service alerts.
• Diagnose issues with domain names.
• Perform Linux and cPanel server administration and troubleshooting.
• Assist customers with technical support enquiries via phone, live chat, and email.
• Operate in a 24/7 rotating roster as part of a permanent full‑time role.

Skills

Passion for technology

Fast learner

Problem solving

Positive attitude toward customers

Tools

Linux (CentOS)

VMware

cPanel

DNS

Job description

Technical Support Analyst (QLD)

Job Description

Joining our Technical Support Team

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick‑start their I.T. career. As part of our front‑line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

The position

• Monitor and respond to service alerts
• Diagnose issues with domain names
• Performing Linux and cPanel server administration and troubleshooting
• Assist customers with technical support enquiries, via phone, live chats, and/or emails
• Flexibility is key, as this is a permanent full‑time position, on a 24/7 rotating roster.

The right person (is it you?)

As this is an entry‑level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.

To be the best in this role, we are looking for people with the following attributes:

• A passion for technology (cyber security, gaming, PC building, etc.)
• The ability to absorb information and learn quickly
• Efficient problem‑solving skills
• A positive attitude towards our customers and service delivery

Any previous experience in the following areas would be highly regarded:

• Domain names
• DNS
• FTP, SSH and email protocols such as POP3, IMAP and SMTP
• Linux (CentOS) and VMware

The Benefits of Working With the Nexigen Digital Team

We pride ourselves on our unique facilities and team culture, and a top‑down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards.

Some of the office perks include:

• A weekly selection of delicious meals prepared in our on‑site kitchen for breakfast and lunch.
• A fully‑stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
• A drink fridge loaded with an assortment of soft drinks, juices and water.
• A fully equipped private gym with weekly on‑site personal training sessions.
• A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
• An on‑site salon where our resident barber and stylist provide free haircuts on a regular basis.

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

4217 Main Beach Belouis Investment Group