Junior Network Support Technician

IT Next Generation Pty; Sydney; On-site; AUD 40,000 - 55,000; Full time

Job summary

IT Next Generation Pty is seeking a Junior IT Support specialist to join our Sydney-based team. You will help deliver proactive service, troubleshoot a range of technologies, and support clients of varying sizes. The role is ideal for someone with a genuine interest in technology, a learning attitude, and the ability to work well in both team and solo settings.

We value hard work, willingness to learn, and a long-term commitment. Immediate start is possible for the right candidate.

Qualifications

• Proactive attitude to learning and problem solving in a dynamic MSP environment.
• Ability to troubleshoot across a wide range of technologies for diverse clients.
• Willingness to complete background checks and possibly police checks as part of onboarding.

Responsibilities

• Provide quality IT support to clients across various technologies.
• Troubleshoot and resolve issues, escalating as needed.
• Collaborate with team members to deliver effective solutions.
• Assist with documentation and knowledge sharing.

Skills

Learning attitude

Problem solving mindset

Interest in technology

Desire to help people with technology

Team and solo work

Education

Diploma or Bachelor of IT

TAFE Cert II/III/IV in IT

Cisco Certifications

Microsoft Certifications

A+/Network+/Security+

Job description

IT Next Generation is a Managed Services Provider supporting medium and small business right across Sydney. Our focus is on providing proactive advice and maintenance, excellent technical support, tight security and great customer service.

We are looking for a Junior to join our Tech Support team delivering great service to our clients. We are a small tight knit team who work well together and support each other in delivering the right outcomes.

We are looking for the following qualities from you:

• A learning attitude
• Problem solving mindset
• Solid interest in technology
• Desire to use technology to help people
• Work well in a team and solo

Any of the following certifications would be beneficial:

• Diploma or Bachelor of IT
• TAFE Certificate II, III or IV in Information Technology
• Cisco Certifications
• Microsoft Certifications
• A+/Network+/Security+

This role is not for everyone. The work can be challenging and stressful. We look after a wide range of technologies for clients of differing sizes and industries. The role requires you to be hard working and willing to learn something new every day. You will be challenged all the time - learning new skills, facing new problems, juggling priorities and dealing with a wide range of customers.

We are looking for someone to join our team for the long term and grow into a skilled trouble-shooter with a wide range of skills. As you grow in the role you will be able to work on new and more complex systems so that your learning process continues.

You must be able to work in a team and be willing to go out of your way for your colleagues. You will work with and beside each other and you will learn from each other.

This is a Full Time position and you must have the right to work Full Time in Australia. You may have to complete a Police Check. You may have to do some testing with an external partner. Immediate start is possible.