Technical Support Analyst (QLD)

Nexigen Digital; Southport; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

On-site meals

Fully-stocked snack bar

Drink fridge

Private gym

Wellness centre with gaming stadium

On-site salon

Training & upskilling

Job summary

Nexigen Digital seeks an entry-level Technical Support team member in Australia to deliver frontline IT service and support. You will join a hands-on environment providing timely resolutions and customer care across calls, chats, and emails.

Successful candidates need a passion for technology, quick learning ability, and a positive customer-focused attitude. Training is provided; 24/7 roster supports varied shifts.

Qualifications

• Entry-level position with comprehensive training provided.
• No prior IT experience required.
• Must have a passion for technology and learning.

Responsibilities

• Monitor and respond to service alerts.
• Diagnose issues with domain names.
• Perform Linux and cPanel server administration and troubleshooting.
• Assist customers with technical support enquiries via phone, live chat, and email.

Skills

Tech enthusiasm

Fast learner

Problem solving

Customer service

Tools

Linux (CentOS)

VMware

DNS

FTP/SSH/Email protocols (POP3/IMAP/SMTP)

Job description

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.

Every day, our all-Australian team delivers exceptional service and outstanding support to our 400,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

Joining our Technical Support Team

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick-start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

The position

• Monitor and respond to service alerts
• Diagnose issues with domain names
• Performing Linux and cPanel server administration and troubleshooting
• Assist customers with technical support enquiries, via phone, live chats, and/or emails
• Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.

The right person (is it you?)

As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.

To be the best in this role, we are looking for people with the following attributes:

• A passion for technology (cyber security, gaming, PC building, etc.)
• The ability to absorb information and learn quickly
• Efficient problem-solving skills
• A positive attitude towards our customers and service delivery

Any previous experience in the following areas would be highly regarded:

• Domain names
• DNS
• FTP, SSH and email protocols such as POP3, IMAP and SMTP
• Linux (CentOS) and VMware

The Benefits of Working With the Nexigen Digital Team

We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards.

Some of the office perks include:

• A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
• A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
• A drink fridge loaded with an assortment of soft drinks, juices and water.
• A fully equipped private gym with weekly on-site personal training sessions.
• A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table.
• An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.