Tech-Savvy Service Coordinator

seek.com.au; Newcastle-Maitland; On-site; AUD 60,000 - 70,000; Full time

Job summary

seek.com.au in Newcastle is seeking an organised, proactive and tech-savvy Service Co-ordinator to join our growing team and help keep our busy Service Department running smoothly.

You'll schedule technicians, manage bookings, communicate with customers, handle quotes and invoices, and work closely with the Service Manager to drive efficiency with our modern systems and AI-driven technology.

Qualifications

• Highly organised with excellent attention to detail.
• Confident communicator with strong customer service skills.
• Able to manage multiple priorities in a fast-paced environment.
• Proactive and able to think on your feet.
• Tech-savvy and quick to learn new systems.
• Strong problem-solving abilities and take initiative.

Responsibilities

• Coordinate daily schedules of Service Technicians and subcontractors.
• Manage maintenance, breakdown and repair bookings.
• Communicate with customers by phone, email and SMS.
• Manage the Service inbox and technician enquiries.
• Prepare and manage Service Department quotes.
• Convert approved quotes into jobs and coordinate prepayments.
• Order parts and liaise with the Storeman.
• Handle warranty claims and ensure timely completion.
• Issue invoices and follow up payments.
• Ensure technicians have the correct information, labour allocation and parts for each job.
• Collaborate with the Service Manager and General Manager.
• Keep the Service process organised, efficient and moving forward.

Skills

Highly organised

Customer service

Multitasking

Proactive

Tech-savvy

Problem solving

Team player

Job description

seek.com.au in Newcastle is seeking an organised, proactive and tech-savvy Service Co-ordinator to join our growing team and help keep our busy Service Department running smoothly.

You'll schedule technicians, manage bookings, communicate with customers, handle quotes and invoices, and work closely with the Service Manager to drive efficiency with our modern systems and AI-driven technology.