Service Coordinator — Customer Experience & Scheduling

Global Food Equipment Pty Ltd.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Global Facilities Maintenance based in Seven Hills, Sydney, seeks a dedicated Service Coordinator to support our Southern NSW and ACT operations, reporting to the Service Manager. You will bridge customers with the technical team to ensure clear communication and efficient scheduling in a fast-paced environment.

You will assign service jobs to technicians and subcontractors, monitor progress, manage quotes and parts, and coordinate customer portals and compliance.

Qualifications

• Proven experience in a Service Coordinator role or similar.
• Proficiency in Microsoft Office Suite at an intermediate level.
• A high level of integrity and ethical behaviour.
• Exceptional written and verbal communication skills with a high standard of clarity and professionalism.
• Familiarity with customer workflows and operational processes.
• Have a sound understanding of the metropolitan and regional areas of the state you are scheduling for, to enable effective route management.

Responsibilities

• Assign service jobs to technicians and subcontractors, prioritising efficient scheduling to reduce overtime.
• Ensure clear and timely communication with customers, providing updates on service job statuses and sharing all relevant information effectively.
• Monitor job progress and coordinate with subcontractors, technicians, and suppliers.
• Coordinate the use of customer portals and compliance requirements.
• Manage quotes and local procurement of spare parts and/or consumables.
• Manage warranties and oversee workshop operations for timely equipment returns.
• Coordinate installations, removals, and asset management.
• Collaborate with team members regarding quotes and spare parts.
• Review timesheets, maintain detailed records, and generate reports.
• Perform any other ad hoc duties as required.

Skills

Service coordination

MS Office

Communication

Time management

Teamwork

Detail-oriented

Job description

Global Facilities Maintenance based in Seven Hills, Sydney, seeks a dedicated Service Coordinator to support our Southern NSW and ACT operations, reporting to the Service Manager. You will bridge customers with the technical team to ensure clear communication and efficient scheduling in a fast-paced environment.

You will assign service jobs to technicians and subcontractors, monitor progress, manage quotes and parts, and coordinate customer portals and compliance.