Automotive Service Operations Coordinator

O'Neills Tyres and Autocare; Newcastle-Maitland; On-site; AUD 65,000 - 80,000; Full time

Job summary

O'Neills Tyres and Autocare in Beresfield NSW is seeking an organised Automotive Service Coordinator & Administrator to manage the full job process from initial enquiry to invoicing. The role coordinates daily workshop and mobile tyre service operations, ensuring efficient job completion and accurate administration.

You will handle bookings, quotations and customer communications, while coordinating technicians and suppliers to keep customers informed and ensuring high service levels.

Qualifications

• Strong organisational and time-management skills.
• Excellent telephone manner and customer service skills.
• Ability to coordinate multiple jobs and competing priorities.
• Good computer skills and attention to detail.
• Confidence communicating with customers, technicians and suppliers.
• Ability to work independently and take ownership of daily responsibilities.
• Experience in automotive workshops, tyre retail, service advising or job coordination is highly regarded.
• Knowledge of vehicle servicing, mechanical repairs and tyres will be an advantage.

Responsibilities

• Answer incoming phone calls and respond to customer enquiries
• Schedule passenger vehicle servicing, mechanical repairs, tyre fitting and puncture repairs
• Coordinate truck tyre fitting, puncture repairs and mobile breakdown services
• Prepare customer quotations and follow up on outstanding quotes
• Communicate with customers regarding bookings, job progress, additional work and completion
• Manage urgent bookings and breakdown enquiries
• Coordinate the daily workflow of mechanics, tyre fitters and mobile service technicians
• Allocate jobs based on technician availability, job requirements and priority
• Create and maintain job cards, bookings and customer records
• Process completed jobs and prepare accurate invoices

Skills

Organisational skills

Customer service

Coordinate multiple jobs

Computer skills

Communication with customers & teams

Independence & ownership

Automotive workshop experience

Vehicle servicing & tyres knowledge

Job description

O'Neills Tyres and Autocare in Beresfield NSW is seeking an organised Automotive Service Coordinator & Administrator to manage the full job process from initial enquiry to invoicing. The role coordinates daily workshop and mobile tyre service operations, ensuring efficient job completion and accurate administration.

You will handle bookings, quotations and customer communications, while coordinating technicians and suppliers to keep customers informed and ensuring high service levels.