Tech-Savvy Retail Sales & Customer Experience Consultant

Telstra Corporation; Norwood; On-site; AUD 71,000 - 77,000; Full time

Benefits offered by this job

30% discount on Telstra services

16 weeks paid parental leave

Training & career growth opportunities

Flexible working hours

Recognition programs

Inclusive culture

Job summary

Telstra Retail is hiring a Full Time Customer Service & Sales Consultant in Norwood, NSW. You will assist customers with product selection, service activation and basic troubleshooting, delivering positive experiences consistent with Telstra standards.

Join a team focused on sales targets, customer satisfaction and store performance, with opportunities for training, growth and flexible working arrangements.

Qualifications

• Customer-facing experience preferred but not required.
• Strong communication and problem-solving skills.
• Ability to meet sales targets and KPIs.
• Resilience and positivity in busy environments.

Responsibilities

• Help customers find the right products and services to meet their needs.
• Stay up-to-date with gadgets and services to offer informed guidance.
• Use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate with your team to create a welcoming environment and achieve store goals.

Skills

Communication skills

Solution-focused

Sales mindset

Learning mindset

Resilience

Customer facing experience

Job description

Telstra Retail is hiring a Full Time Customer Service & Sales Consultant in Norwood, NSW. You will assist customers with product selection, service activation and basic troubleshooting, delivering positive experiences consistent with Telstra standards.

Join a team focused on sales targets, customer satisfaction and store performance, with opportunities for training, growth and flexible working arrangements.