Tech-Savvy Retail Consultant: Customer Service & Sales

telstra; Norwood; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

30% off Telstra services

16 weeks paid parental leave

12% superannuation

Training & career growth

Flexible working hours

Discounts with brands and partners

Job summary

Telstra Retail is seeking a full-time Customer Service & Sales Consultant in NORWOOD. You will help customers choose products, activate services, and resolve basic issues while delivering a positive in-store experience.

You’ll stay current with the latest Telstra offerings, work toward sales targets, and support your team to meet store goals, all in a dynamic retail environment that values customer care and integrity.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-focused approach and problem-solving ability.
• Proven ability to meet sales targets and KPIs.
• Willingness to learn and adapt in a fast-paced retail environment.
• Team player with a positive attitude.

Responsibilities

• Assist customers with product selection and service activation.
• Troubleshoot basic issues and provide accurate information.
• Deliver exceptional customer experiences and build loyalty.
• Collaborate with team to achieve store goals and KPI targets.

Skills

Customer service

Communication

Sales skills

Problem solving

Teamwork

Tools

POS systems

Job description

Telstra Retail is seeking a full-time Customer Service & Sales Consultant in NORWOOD. You will help customers choose products, activate services, and resolve basic issues while delivering a positive in-store experience.

You’ll stay current with the latest Telstra offerings, work toward sales targets, and support your team to meet store goals, all in a dynamic retail environment that values customer care and integrity.