Tech-Savvy Retail Consultant: Customer Experience & Sales

Telstra; Griffith City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Telstra discounts

Parental leave

Training programs

Flexible hours

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant to assist customers with product selection, service activation and basic troubleshooting in-store. This role emphasizes frontline support, friendly communication and adherence to retail standards.

You will work with a supportive team, strive to meet sales targets and KPIs while delivering exceptional customer experiences and building trust with shoppers.

Qualifications

• Retail experience is a plus, not required
• Strong communication and interpersonal skills
• Ability to learn product information and services quickly

Responsibilities

• Deliver exceptional customer experiences and help customers find the right products and services
• Be the go-to tech expert, staying up-to-date with Telstra offerings
• Achieve and exceed sales targets and KPIs while keeping customers connected
• Collaborate with teammates to create a welcoming environment and support store goals

Skills

Great communication

Solution-oriented

Sales driven

Customer service

Resilience

Teamwork

Job description

Telstra is seeking a Retail Customer Service & Sales Consultant to assist customers with product selection, service activation and basic troubleshooting in-store. This role emphasizes frontline support, friendly communication and adherence to retail standards.

You will work with a supportive team, strive to meet sales targets and KPIs while delivering exceptional customer experiences and building trust with shoppers.