Tech-Savvy Customer Service & Sales Consultant

Telstra Corporation; Australia; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

12% Superannuation

Discounts on Telstra services

Flexible working hours

Job summary

Telstra Retail is seeking a Full Time Customer Service & Sales Consultant to provide frontline support, assist with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards, enabling store performance and customer satisfaction.

You’ll be part of a diverse team delivering exceptional customer service, while staying up-to-date with Telstra products and services to drive sales and

Qualifications

• Great communication skills and interpersonal abilities.
• Ability to learn Telstra products and services quickly.
• Customer-focused mindset with the ability to explain options clearly.
• Strong problem-solving and adaptivity in a dynamic retail environment.
• Positive attitude and resilience during busy periods.
• Previous customer-facing experience is an asset.

Responsibilities

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Skills

Great communication

Solution oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra Retail is seeking a Full Time Customer Service & Sales Consultant to provide frontline support, assist with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards, enabling store performance and customer satisfaction.

You’ll be part of a diverse team delivering exceptional customer service, while staying up-to-date with Telstra products and services to drive sales and