Tech-Savvy Retail Consultant: Customer Experience & Sales

Telstra; Broken Hill; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Plus 12% Superannuation

Generous Discounts: 30% off Telstra &

Leave Options: 16 weeks parental leave

Training & Career Growth: 17,000+ Lean

Flexibility in hours

Recognition & Rewards

Inclusive Culture

Job summary

Telstra Retail is hiring a Customer Service & Sales Consultant to help customers find the best tech solutions and deliver exceptional service in-store. You’ll stay current with Telstra products and services, guiding customers with a consultative approach while working toward sales KPIs and a positive store environment.

The role emphasizes teamwork, accessibility, and flexibility, with opportunities to grow your skills through Telstra’s learning programs and career development offerings.

Qualifications

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Responsibilities

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Skills

Great Communication Skills

Solution-Oriented Approach

Sales Drive

Passion for Learning

Resilience and Positivity

Customer-Facing Experience

Job description

Telstra Retail is hiring a Customer Service & Sales Consultant to help customers find the best tech solutions and deliver exceptional service in-store. You’ll stay current with Telstra products and services, guiding customers with a consultative approach while working toward sales KPIs and a positive store environment.

The role emphasizes teamwork, accessibility, and flexibility, with opportunities to grow your skills through Telstra’s learning programs and career development offerings.