Tech-Savvy Retail Consultant – Customer Care Champion

Singtel; Armadale; Sur place; AUD 30 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Monthly credit $80

Discounts on Optus products

Retail partner discounts

Connected Day paid

Counselling services

Parental leave

Résumé du poste

Optus in Armadale is looking for a friendly Retail Service Consultant to join the team in a Part-Time / Full-Time capacity. If you love helping customers and enjoy a fast-paced store environment, we’d love to have you on board.

You’ll build product knowledge, explain tech solutions simply, and deliver personalised solutions while keeping customers' day moving smoothly. We value optimism, teamwork and integrity in every interaction.

Responsabilités

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Connaissances

Customer focus

Active listening

Empathy

Communication

Teamwork

Problem solving

Adaptability

Description du poste

Optus in Armadale is looking for a friendly Retail Service Consultant to join the team in a Part-Time / Full-Time capacity. If you love helping customers and enjoy a fast-paced store environment, we’d love to have you on board.

You’ll build product knowledge, explain tech solutions simply, and deliver personalised solutions while keeping customers' day moving smoothly. We value optimism, teamwork and integrity in every interaction.