Tech-Savvy Retail Consultant – Customer Hero (Full-Time)

Singtel Group; Adelaide; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Staff discounts

Paid Connected Day

Diversity networks

Job summary

Optus in Adelaide is seeking a passionate Retail Consultant to join our Elizabeth store in a full-time capacity. You will be the face of Optus, delivering friendly, personalised service and expert guidance across the full range of tech solutions.

We value genuine care, curiosity and teamwork, with opportunities to develop product knowledge and build lasting customer relationships. Enjoy staff discounts, wellbeing support and parental leave as part of our benefits.

Qualifications

• Be the face of Optus, delivering standout customer experiences with optimism and care.
• Build strong product knowledge and become an expert across the full range of tech solutions.
• Use listening skills and service-centric approach to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries with empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team.
• Stay adaptable and proactive during periods of high activity to keep the store running smoothly.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer-first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, helping out in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Communication

Tech knowledge

Relationship building

Tools

POS systems

Job description

Optus in Adelaide is seeking a passionate Retail Consultant to join our Elizabeth store in a full-time capacity. You will be the face of Optus, delivering friendly, personalised service and expert guidance across the full range of tech solutions.

We value genuine care, curiosity and teamwork, with opportunities to develop product knowledge and build lasting customer relationships. Enjoy staff discounts, wellbeing support and parental leave as part of our benefits.