Customer-Centric Tech Retail Advisor

Singtel; City Of Bayswater; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Discounts on Optus products

Connected Day and wellbeing support

Parental leave (paid)

Employee discounts with retail partner

Counselling and support services

Job summary

Optus Morley is seeking a customer-focused Retail Service Consultant in a full-time capacity. You will be the face of the store, delivering standout experiences and helping customers navigate a range of tech solutions.

Join a supportive team, grow product knowledge, and provide personalised solutions with empathy and clear communication. The role emphasizes adaptability during busy periods and creating memorable customer moments.

Qualifications

• Customer-focused and friendly service approach.
• Ability to explain tech solutions in simple terms.
• Willingness to learn product ranges and services.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge across tech solutions and explain them clearly.
• Understand customer needs and deliver personalised solutions that make their day.
• Support customers through enquiries with empathy and calm de-escalation.
• Contribute to a welcoming, customer-first store environment and assist during high activity.
• Stay adaptable and proactively help keep the store running smoothly.

Skills

Customer service

Communication

Empathy

Product knowledge

Problem solving

Job description

Optus Morley is seeking a customer-focused Retail Service Consultant in a full-time capacity. You will be the face of the store, delivering standout experiences and helping customers navigate a range of tech solutions.

Join a supportive team, grow product knowledge, and provide personalised solutions with empathy and clear communication. The role emphasizes adaptability during busy periods and creating memorable customer moments.