Retail Tech Concierge – Armadale WA (PT/FT)

Narooma; Armadale; Remote; AUD 52,000 - 68,000; Part time

Benefits offered by this job

$80 monthly credit

25% off Optus products

Connected Day

Counselling and support services

Parental leave (up to 14 weeks)

Job summary

Optus in Armadale, WA is hiring a Retail Service Consultant in a part-time or full-time capacity. You will be the face of Optus, delivering standout customer experiences and building knowledge across mobile, broadband and digital solutions.

The role emphasizes empathy, problem solving and team collaboration, with benefits including discounts, a paid Connected Day, wellbeing support and inclusive parental leave. You’ll thrive in a friendly, fast-paced retail environment.

Qualifications

• Be the face of Optus, delivering standout customer experiences powered by optimism and care.
• Build strong product knowledge and become an expert across the full range of tech solutions.
• Use listening skills and service-centric approach to understand customer needs and deliver personalised solutions.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Job description

Optus in Armadale, WA is hiring a Retail Service Consultant in a part-time or full-time capacity. You will be the face of Optus, delivering standout customer experiences and building knowledge across mobile, broadband and digital solutions.

The role emphasizes empathy, problem solving and team collaboration, with benefits including discounts, a paid Connected Day, wellbeing support and inclusive parental leave. You’ll thrive in a friendly, fast-paced retail environment.