Customer-First Tech Retail Consultant

Singtel; City Of Swan; À distance; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Exclusive discounts

Connected Day

Counselling services

Parental leave

Résumé du poste

Optus in Midland is seeking a friendly Retail Service Consultant to join our full-time team. You’ll engage customers with enthusiasm, share product knowledge, and tailor solutions that fit their tech needs.

Enjoy a supportive team environment, meaningful customer interactions, and opportunities to grow within a leading telecom provider. You’ll help customers through inquiries, provide clear communication, and contribute to a welcoming store culture that puts the customer first.

Qualifications

• Retail or customer service experience.
• Ability to explain tech products in simple terms.
• Strong communication and interpersonal skills.

Responsabilités

• Deliver standout customer experiences with optimism and care.
• Develop broad knowledge of Optus products and services.
• Identify customer needs and tailor personalised solutions.
• Assist customers with inquiries and resolve issues empathetically.
• Collaborate with team to maintain store operations and create positive moments.

Connaissances

Customer service

Product knowledge

Active listening

De-escalation

Description du poste

Optus in Midland is seeking a friendly Retail Service Consultant to join our full-time team. You’ll engage customers with enthusiasm, share product knowledge, and tailor solutions that fit their tech needs.

Enjoy a supportive team environment, meaningful customer interactions, and opportunities to grow within a leading telecom provider. You’ll help customers through inquiries, provide clear communication, and contribute to a welcoming store culture that puts the customer first.