Retail Tech & Customer Care Specialist

Optus Enterprise; Armadale; Hybrid; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Employee discounts

Connected Day

Counselling services

Parental leave

Job summary

Optus in Armadale WA is seeking a positive Retail Service Consultant to help customers with mobile, broadband and digital services. The role offers both part-time and full-time hours and invites you to bring energy to every conversation.

You will develop product knowledge across tech solutions, listen with empathy, explain options clearly, and support customers through inquiries while helping keep the store running smoothly.

Qualifications

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions that make their day.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de-escalation.
• Contribute to a welcoming, customer first environment by working closely with your team and helping create memorable moments for every visitor.

Job description

Optus in Armadale WA is seeking a positive Retail Service Consultant to help customers with mobile, broadband and digital services. The role offers both part-time and full-time hours and invites you to bring energy to every conversation.

You will develop product knowledge across tech solutions, listen with empathy, explain options clearly, and support customers through inquiries while helping keep the store running smoothly.