Team Leaders

The Glen Hotel Pty; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Full time

Job summary

Gotcha! Frozen Fun in Rockhampton is hiring Team Leaders for full-time and part-time roles. You will lead a small crew, open and close procedures, and ensure a welcoming, fun environment for customers and staff.

Your daily duties include supervising shifts, delivering great service, training new team members, managing stock, and upholding food safety and hygiene standards.

Qualifications

• Experience in a leadership role.
• Strong customer service skills.
• Ability to supervise and guide a team.
• Proficiency with cash handling and POS systems.
• Knowledge of food safety and hygiene practices.

Responsibilities

• Open and close the store, handling daily procedures and security.
• Lead, supervise, and support Cravings Creators during shifts.
• Deliver excellent customer service and ensure a positive experience.
• Train and mentor new team members.
• Oversee stock levels, restock, and minimise wastage.

Skills

Leadership

Customer service

Team supervision

Cash handling

Food safety

Tools

POS systems

Job description

GOTCHA! IS HIRING TEAM LEADERS - Full-Time & Part-Time!

Good vibes. Sweet treats. A whole lot of fun!

Gotcha! Frozen Fun is coming to Rockhampton, and we're on the hunt for some awesome Team Leaders to help lead our crew!

We're not your average dessert shop. We're all about delicious frozen yoghurt, soft serve, sweet treats and creating an experience that keeps our customers coming back for more.

As a brand-new, locally owned and family-run business, we're building our team from the ground up, and we're looking for enthusiastic, reliable and motivated people who are ready to take on a leadership role and grow with us!

What's the scoop?

As one of our Team Leaders, you'll play an important role in keeping Gotcha! running smoothly.

You'll be a hands‑on leader who isn't afraid to jump in, support the crew and lead by example. From opening the doors to closing up at the end of the day, you'll help create a fun, welcoming environment for both our customers and our team.

Your day could include:

Taking responsibility for opening and closing the store, including daily procedures and security.

Leading, supervising and supporting our Cravings Creators throughout their shifts.

Delivering great customer service and making sure every customer has a positive Gotcha! experience.

Training and guiding new team members, helping them build confidence and develop their skills.

Overseeing daily food safety, hygiene and cleaning procedures.

Monitoring stock levels, restocking products and minimising wastage.

Ensuring our frozen yoghurt and soft‑serve machines are cleaned, maintained and operating correctly.

Handling customer enquiries and resolving any issues that may arise.

Managing daily cash handling, POS procedures and end‑of‑day reconciliation.

Keeping the store looking fresh, clean, organised and ready for the next rush.

Communicating with management and helping identify ways we can improve our day‑to‑day operations.

What makes a great Gotcha! Team Leader?

We're looking for someone who brings more than just experience. We want people who genuinely enjoy working with others and know how to make a shift run smoothly.

Ready to lead the fun?

If you've got the personality, the leadership skills and a love for creating great customer experiences, we'd love to hear from you!

GOTCHA! FROZEN FUN

Cravings Caught!

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience