Team Leader — Customer Experience & Store Ops

Gotcha Frozen Fun; Rockhampton Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

Gotcha! Frozen Fun is opening in Rockhampton and we’re looking for energetic Team Leaders to help us run the store. You’ll lead the crew, jump in when needed and set a welcoming tone for customers and staff alike.

From opening to close, you’ll supervise shifts, train new team members, handle cash and POS, maintain food safety, stock, and keep the store tidy. If you’re people-focused with a hands-on leadership style, we want to hear from you.

Qualifications

• Experience leading a small team in a fast-paced retail environment.
• Proven ability to train new staff.
• Ability to manage cash handling and end-of-day reconciliation.
• Strong customer service focus and positive attitude.

Responsibilities

• Open and close the store, follow daily procedures and security.
• Lead, supervise and support team members.
• Deliver excellent customer experiences.
• Ensure food safety and cleaning procedures.
• Monitor stock levels and minimize waste.
• Handle customer inquiries and resolve issues.
• Manage daily cash handling and POS procedures.

Skills

Leadership

Customer service

Team supervision

Cash handling

Tools

POS systems

Job description

Gotcha! Frozen Fun is opening in Rockhampton and we’re looking for energetic Team Leaders to help us run the store. You’ll lead the crew, jump in when needed and set a welcoming tone for customers and staff alike.

From opening to close, you’ll supervise shifts, train new team members, handle cash and POS, maintain food safety, stock, and keep the store tidy. If you’re people-focused with a hands-on leadership style, we want to hear from you.