Team Leaders

Gotcha Frozen Fun; Rockhampton Regional; On-site; AUD 50,000 - 70,000; Full time

Job summary

Gotcha! Frozen Fun is opening in Rockhampton and we’re looking for energetic Team Leaders to help us run the store. You’ll lead the crew, jump in when needed and set a welcoming tone for customers and staff alike.

From opening to close, you’ll supervise shifts, train new team members, handle cash and POS, maintain food safety, stock, and keep the store tidy. If you’re people-focused with a hands-on leadership style, we want to hear from you.

Qualifications

• Experience leading a small team in a fast-paced retail environment.
• Proven ability to train new staff.
• Ability to manage cash handling and end-of-day reconciliation.
• Strong customer service focus and positive attitude.

Responsibilities

• Open and close the store, follow daily procedures and security.
• Lead, supervise and support team members.
• Deliver excellent customer experiences.
• Ensure food safety and cleaning procedures.
• Monitor stock levels and minimize waste.
• Handle customer inquiries and resolve issues.
• Manage daily cash handling and POS procedures.

Skills

Leadership

Customer service

Team supervision

Cash handling

Tools

POS systems

Job description

GOTCHA! IS HIRING TEAM LEADERS - Full-Time & Part-Time!

Good vibes. Sweet treats. A whole lot of fun!

Gotcha! Frozen Fun is coming to Rockhampton, and we're on the hunt for some awesome Team Leaders to help lead our crew!

We're not your average dessert shop. We're all about delicious frozen yoghurt, soft serve, sweet treats and creating an experience that keeps our customers coming back for more.

As a brand-new, locally owned and family-run business, we're building our team from the ground up, and we're looking for enthusiastic, reliable and motivated people who are ready to take on a leadership role and grow with us!

What's the scoop?

As one of our Team Leaders, you'll play an important role in keeping Gotcha! running smoothly.

You'll be a hands-on leader who isn't afraid to jump in, support the crew and lead by example. From opening the doors to closing up at the end of the day, you'll help create a fun, welcoming environment for both our customers and our team.

Your day could include:

Taking responsibility for opening and closing the store, including daily procedures and security.

Leading, supervising and supporting our Cravings Creators throughout their shifts.

Delivering great customer service and making sure every customer has a positive Gotcha! experience.

Training and guiding new team members, helping them build confidence and develop their skills.

Overseeing daily food safety, hygiene and cleaning procedures.

Monitoring stock levels, restocking products and minimising wastage.

Ensuring our frozen yoghurt and soft-serve machines are cleaned, maintained and operating correctly.

Handling customer enquiries and resolving any issues that may arise.

Managing daily cash handling, POS procedures and end-of-day reconciliation.

Keeping the store looking fresh, clean, organised and ready for the next rush.

Communicating with management and helping identify ways we can improve our day-to-day operations.

GOTCHA! IS HIRING TEAM LEADERS - Full-Time & Part-Time!

Good vibes. Sweet treats. A whole lot of fun!

Gotcha! Frozen Fun is coming to Rockhampton, and we're on the hunt for some awesome Team Leaders to help lead our crew!

We're not your average dessert shop. We're all about delicious frozen yoghurt, soft serve, sweet treats and creating an experience that keeps our customers coming back for more.

As a brand-new, locally owned and family-run business, we're building our team from the ground up, and we're looking for enthusiastic, reliable and motivated people who are ready to take on a leadership role and grow with us!

What's the scoop?

As one of our Team Leaders, you'll play an important role in keeping Gotcha! running smoothly.

You'll be a hands-on leader who isn't afraid to jump in, support the crew and lead by example. From opening the doors to closing up at the end of the day, you'll help create a fun, welcoming environment for both our customers and our team.

Your day could include:

• Taking responsibility for opening and closing the store, including daily procedures and security.

• Leading, supervising and supporting our Cravings Creators throughout their shifts.

• Delivering great customer service and making sure every customer has a positive Gotcha! experience.

• Training and guiding new team members, helping them build confidence and develop their skills.

• Preparing delicious sweet treats, cookies, coffees and drinks alongside the crew.

• Overseeing daily food safety, hygiene and cleaning procedures.

• Monitoring stock levels, restocking products and minimising wastage.

• Ensuring our frozen yoghurt and soft-serve machines are cleaned, maintained and operating correctly.

• Handling customer enquiries and resolving any issues that may arise.

• Managing daily cash handling, POS procedures and end-of-day reconciliation.

• Keeping the store looking fresh, clean, organised and ready for the next rush.

• Communicating with management and helping identify ways we can improve our day-to-day operations.

What makes a great Gotcha! Team Leader?

We're looking for someone who brings more than just experience. We want people who genuinely enjoy working with others and know how to make a shift run smoothly.

Ready to lead the fun?

If you've got the personality, the leadership skills and a love for creating great customer experiences, we'd love to hear from you!

GOTCHA! FROZEN FUN

Cravings Caught!

Park Avenue, Rockhampton, QLD