Team Leader – Community Access

Young Mindz; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Job summary

Young Mindz is seeking a Team Leader to coordinate day-to-day service delivery for Support Workers across Child, Youth and Family Services and NDIS programs.Reporting to the Service Manager, this role involves hands-on leadership, on-the-job coaching and building strong relationships to ensure safe, responsive, person-centred care.

You will supervise participants' supports, ensure plans are followed, monitor wellbeing and quality, and support safeguarding and incident reporting.

Qualifications

• Certificate III in Community Services or equivalent.
• Experience coordinating supports and supervising Support Workers.
• Knowledge of NDIS, Child, Youth and Family Services requirements.

Responsibilities

• Coordinate daily participant supports ensuring services align with individual plans.
• Supervise and coach a team of Support Workers.
• Build relationships with participants, families, guardians and stakeholders.
• Monitor wellbeing, service quality and progress toward goals; escalate risks as needed.
• Support incident reporting, safeguarding and compliance with policies and NDIS/CYFS requirements.
• Identify opportunities to improve daily service delivery and outcomes.

Skills

Leadership

Coaching

Team coordination

Communication

Interpersonal skills

Organisational skills

Education

Certificate III in Community Services

Job description

At Young Mindz, we are a growing organisation committed to providing safe, stable and supportive environments through person-centred and trauma-informed care, creating positive outcomes for the individuals, youth, families and communities we support.

Guided by our values of Meaningful Relationships, Open Communication, One Team, Service-Based Leadership and Innovation, we believe great outcomes start with great people.

Our team is passionate about building genuine relationships, working collaboratively and making a meaningful difference.

About The Role

We are seeking a passionate and experiencedTeam Leaderto coordinate day-to-day service delivery and support our team of Support Workers across Child, Youth and Family Services and NDIS programs.

Reporting to the Service Manager, this is a hands-on leadership opportunity for someone who enjoys supporting others, building strong relationships and ensuring participants receive safe, responsive and person-centred care.

You will:

• Coordinate daily participant supports, ensuring services are delivered safely and in line with individual support plans.
• Supervise, guide and support a team of Support Workers, providing on-the-job coaching and direction.
• Build positive relationships with participants, families, guardians, allied health professionals and other stakeholders.
• Monitor participant wellbeing, service quality and progress towards individual goals, addressing concerns and escalating risks when required.
• Support incident reporting, safeguarding and compliance with organisational policies, NDIS and Child, Youth and Family Services requirements.
• Identify opportunities to improve daily service delivery, team coordination and participant outcomes.

What You'll Need:

• Minimum Certificate III in Community Services with relevant experience, or equivalent expertise gained through previous employment, service or study.
• Experience supporting participants within Child, Youth and Family Services and/or NDIS services.
• Demonstrated experience coordinating person-centred supports and providing guidance or supervision to Support Workers.
• Experience supporting individuals with varied or higher support needs.
• Sound knowledge of NDIS, Child, Youth and Family Services requirements, safeguarding and safe work practices.
• Strong communication, interpersonal and organisational skills, with the ability to resolve day-to-day challenges and work collaboratively.

Mandatory Requirements:

• Current First Aid (HLTAID011) and CPR (HLTAID009).
• Working with Children Check and NDIS Worker Screening Check.
• NDIS Worker Orientation Module (Quality, Safety and You).
• Hope and Healing training certification.
• Training in Restrictive Practices and Positive Behaviour Support Plans, where required for allocated participants.

Advance Your Skill Set

Continue developing your leadership and professional capabilities through Young Mindz training and development opportunities.

Build on your experience through ongoing coaching, mentoring and professional development to strengthen your skills in team coordination, person-centred support, safeguarding and quality service delivery.

You will receive:

• The opportunity to guide and support a dedicated team of Support Workers.
• A supportive work environment that values collaboration, initiative and professional growth.
• Opportunities to further develop your leadership skills and contribute to continuous service improvement.
• The opportunity to make a genuine difference in the lives of participants, families and the wider community.

Why Join Us?

If you're an experienced community services professional who is passionate about supporting people, guiding teams and delivering quality care,and help Young Mindz empower Australians to live fulfilling, independent lives.