Senior Service Manager

Young Mindz; Gold Coast City; On-site; AUD 110,000 - 150,000; Full time

Job summary

You will join Young Mindz as a Senior Service Manager, leading and coordinating our Child, Youth and Family Services and NDIS delivery. The role balances operational management with team leadership to ensure safe, responsive and person-centred support for participants.

Responsibilities include supervising senior team leaders and support workers, monitoring performance and outcomes, and building strong stakeholder relationships to drive continuous service improvements and effective budget

Qualifications

• Minimum 5 years' experience in a leadership position performing case management work.
• Experience managing and coordinating complex community, disability or youth and family services.
• Strong knowledge of NDIS, Child Safety, safeguarding and person-centred practice.

Responsibilities

• Lead and coordinate service delivery across disability, youth and family programs, providing supervision to Senior Team Leaders, Team Leaders and Support Workers.
• Monitor service performance, participant satisfaction, workforce capacity and operational outcomes.
• Build relationships with participants, families, guardians, allied health professionals and external stakeholders.
• Oversee quality, compliance, incident management and risk, driving continuous improvement across services.
• Monitor budgets, resources and workforce requirements while providing operational advice to senior management.

Skills

Leadership

Team supervision

Case management

Education

Bachelor's degree

Associate Diploma

Job description

At Young Mindz, we are a growing organisation committed to providing safe, stable and supportive environments through person-centred and trauma-informed care, creating positive outcomes for the individuals, youth, families and communities we support.

Guided by our values ofMeaningful Relationships, Open Communication, One Team, Service-Based Leadership and Innovation, we believe great outcomes start with great people.

Our team is passionate about building genuine relationships, working collaboratively and making a meaningful difference.

About The Role

We are seeking an experiencedSenior Service Managerto lead and coordinate our Child, Youth and Family Services and NDIS service delivery.

This is a senior leadership opportunity for someone who can balance operational management, team leadership and quality service delivery while ensuring participants receive safe, responsive and person-centred support.

You will:

• Lead and coordinate service delivery across disability, youth and family programs, providing supervision and guidance to Senior Team Leaders, Team Leaders and Support Workers.
• Monitor service performance, participant satisfaction, workforce capacity and operational outcomes.
• Build strong relationships with participants, families, guardians, allied health professionals and external stakeholders.
• Oversee quality, compliance, incident management and risk, driving continuous improvement across services.
• Monitor budgets, resources and workforce requirements while providing operational advice and recommendations to senior management.

What You'll Need:

• Relevant Bachelor’s degree, Associate Diploma or equivalent qualifications and substantial relevant experience.
• Minimum 5 years' experience in a leadership position performing case management work.
• Demonstrated experience managing and coordinating complex community, disability or youth and family services.
• Strong knowledge of NDIS, Child Safety, safeguarding and person-centred practice.

Mandatory Requirements:

• Current First Aid, CPR, Working With Children Checks (QLD), NDIS Worker Screening Check and NDIS Worker Orientation Module.
• Current Unrestricted Australian Driver's License

Advance Your Skill Set

Continue developing your leadership and professional capabilities through Young Mindz training and development opportunities.

Young Mindz mandatory training, Hope and Healing, and ongoing professional development to strengthen your leadership, service delivery and operational management skills.

You will receive:

• The opportunity to lead and influence meaningful service outcomes.
• A supportive leadership environment that values collaboration, initiative and professional growth.
• Opportunities to contribute to service development, operational improvements and organisational growth.
• The opportunity to make a genuine difference in the lives of participants, families and the wider community.

Why Join Us?

If you're an experienced leader who is passionate about delivering quality services, developing strong teams and making a genuine difference in people's lives, and help Young Mindz empower Australians to live fulfilling, independent lives.