Team Leader

MSJ Australia; Townsville City; In loco; AUD 60.000 - 82.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay SCHADS level 3-4

Development opportunities

Supportive team environment

Descrizione del lavoro

MSJ Australia is seeking a Team Leader to guide frontline care teams and ensure high-quality services for participants. The role involves hands-on leadership, mentoring staff, and maintaining a safe, respectful environment for clients and employees.

You will oversee rosters, onboarding, training, and ensure compliance across programs, while building strong relationships with participants, families and stakeholders. Flexibility for occasional weekend shifts is required.

Competenze

• Experience leading frontline teams in disability or community services.
• Proven ability to coach and develop staff in dynamic settings.
• Experience managing budgets and household operations within care programs.
• Strong communication and negotiation skills with participants, families, and stakeholders.
• Ability to handle crises and complex care situations with calm and integrity.

Mansioni

• Lead, coach and support staff to deliver consistent, high-quality care.
• Oversee rosters, onboarding and staff training.
• Monitor compliance, reporting, and progress notes.
• Manage budgets and household operations across MSJ homes.
• Build strong relationships with participants, families and stakeholders.
• Handle disputes, risk management and continuous improvement.
• Participate in on-call rotations and provide coverage when required.

Conoscenze

Team leadership

Coaching staff

Budget management

Communication

Crisis management

Formazione

Human Services-related degree

Descrizione del lavoro

Why You’ll Love Working With Us

Purpose-driven organisation making a real impact in the community

Competitive salary under SCHADS Level 3-4 depending on suitable experience and qualifications

Ongoing professional development and training opportunities

Supportive team environment with a focus on well-being and inclusion

Flexible working conditions, including occasional weekend shifts where needed

About the Role

As a Team Leader, you’ll play a critical role in leading and supporting our frontline teams to deliver high-quality, consistent services to participants. This is a hands-on leadership role where you’ll guide day-to-day operations, mentor staff, and ensure a safe, positive environment for both clients and employees.

Key responsibilities include:

Leading, coaching, and supporting staff to deliver consistent, high-quality care

Overseeing rosters, onboarding, and training

Monitoring compliance, reporting, and progress notes

Managing budgets and household operations across MSJ homes

Building strong relationships with participants, families, and stakeholders

Handling disputes, conflict resolution, and risk management

Driving continuous improvement and staff development

Participating in on-call rotations and providing coverage when required

About You

You’re an empathetic and motivated leader who thrives in dynamic environments and is passionate about improving the lives of people with disabilities and young persons in care.

You’ll bring:

A tertiary qualification in Human Services or related field and/or equivalent experience

Experience coordinating or managing care services for vulnerable people

Strong understanding of disability services and client-focused care

Excellent communication and negotiation skills

Strong organisation and time management skills

Confidence managing crises and complex situations

Alignment to MSJ’s values of inclusion, respect, and integrity

Additional Requirements

Right to work in Australia

Current Police Check, Blue Card (or state equivalent), and NDIS Worker Screening