Senior Service Manager

Young Mindz Pty Ltd; Gold Coast City; On-site; AUD 120,000 - 122,000; Full time

Job summary

Young Mindz Pty Ltd on the Gold Coast seeks a Senior Service Manager to lead Child, Youth and Family Services and NDIS delivery. This senior leadership role balances operational management, team leadership and high-quality, person-centred support for participants.

You will oversee service delivery, monitor performance and budgets, build relationships with families and external stakeholders, ensure compliance, and drive continuous improvement across services.

Qualifications

• Bachelor’s degree, associate diploma, or equivalent with substantial experience.
• Minimum 5 years' leadership experience in case management.
• Experience coordinating complex community, disability, or youth and family services.
• Strong knowledge of NDIS, Child Safety, safeguarding, and person-centred practice.

Responsibilities

• Lead and coordinate service delivery across disability, youth and family programs and supervise teams.
• Monitor service performance, participant satisfaction, workforce capacity and outcomes.
• Build relationships with participants, families, guardians and external professionals.
• Oversee quality, compliance, incident management, risk, and continuous improvement.
• Monitor budgets and resources; advise senior management.

Skills

Leadership

Case management

Education

Bachelor’s degree or Associate Diploma

Job description

Helensvale, Queensland 4212, Australia A$120,000 - A$122,000

Description

At Young Mindz, we are a growing organisation committed to providing safe, stable and supportive environments through person-centred and trauma-informed care, creating positive outcomes for the individuals, youth, families and communities we support.

Guided by our values ofMeaningful Relationships, Open Communication, One Team, Service-Based Leadership and Innovation, we believe great outcomes start with great people.

Our team is passionate about building genuine relationships, working collaboratively and making a meaningful difference.

About The Role

We are seeking an experiencedSenior Service Manager to lead and coordinate our Child, Youth and Family Services and NDIS service delivery.

This is a senior leadership opportunity for someone who can balance operational management, team leadership and quality service delivery while ensuring participants receive safe, responsive and person-centred support.

You will:

• Lead and coordinate service delivery across disability, youth and family programs, providing supervision and guidance to Senior Team Leaders, Team Leaders and Support Workers.
• Monitor service performance, participant satisfaction, workforce capacity and operational outcomes.
• Build strong relationships with participants, families, guardians, allied health professionals and external stakeholders.
• Oversee quality, compliance, incident management and risk, driving continuous improvement across services.
• Monitor budgets, resources and workforce requirements while providing operational advice and recommendations to senior management.

What You'll Need:

• Relevant Bachelor’s degree, Associate Diploma or equivalent qualifications and substantial relevant experience.
• Minimum 5 years' experience in a leadership position performing case management work.
• Demonstrated experience managing and coordinating complex community, disability or youth and family services.
• Strong knowledge of NDIS, Child Safety, safeguarding and person-centred practice.

Mandatory Requirements:

• Current First Aid, CPR, Working With Children Checks (QLD), NDIS Worker Screening Check and NDIS Worker Orientation Module.
• Current Unrestricted Australian Driver's License

Advance Your Skill Set

Continue developing your leadership and professional capabilities through Young Mindz training and development opportunities.

Young Mindz mandatory training, Hope and Healing, and ongoing professional development to strengthen your leadership, service delivery and operational management skills.

You will receive:

• The opportunity to lead and influence meaningful service outcomes.
• A supportive leadership environment that values collaboration, initiative and professional growth.
• Opportunities to contribute to service development, operational improvements and organisational growth.
• The opportunity to make a genuine difference in the lives of participants, families and the wider community.

Why Join Us?

If you're an experienced leader who is passionate about delivering quality services, developing strong teams and making a genuine difference in people's lives,and help Young Mindz empower Australians to live fulfilling, independent lives.

Company Overview

Join Our Team at Young Mindz At Young Mindz, we’re on a mission to make a meaningful difference in the lives of Australians living with disabilities. As a nationwide NDIS provider, we offer services like Supported Independent Living (SIL), community access, and short-term accommodation — but more than that, we offer real connection, support, and empowerment. We believe in personalising care to support the emotional, social, and psychological wellbeing of every individual we work with. Our team is passionate, purpose-driven, and people-focused — and we’re always looking for others who share that mindset. Why Work With Us? At Young Mindz, you're not just taking a job — you're joining a community that genuinely cares. We value every team member and create a workplace where you’re encouraged to grow, supported to lead, and inspired to make an impact. If you're looking for a workplace where your role has real purpose, your team has your back, and your growth is celebrated — you’ll find it at Young Mindz. Ready to make an impact? Explore our career opportunities today.