Senior Service Manager

Young Mindz; Mackay Regional; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Leadership development

Training opportunities

Professional growth

Job summary

Young Mindz in Mackay, Queensland, seeks a Senior Service Manager to lead Child, Youth and Family Services and NDIS delivery. You will balance operational management with team leadership and ensure safe, responsive, person-centred support for participants.

The role requires a relevant degree and 5+ years in leadership with complex program coordination. A commitment to safeguarding, compliance and continuous improvement is essential, with opportunities for professional development.

Qualifications

• Bachelor’s degree or equivalent required with substantial relevant experience.
• Minimum 5 years in a leadership role performing case management work.
• Strong knowledge of NDIS, Child Safety, safeguarding and person-centred practice.

Responsibilities

• Lead and coordinate service delivery across disability, youth and family programs, supervising Senior Team Leaders, Team Leaders and Support Workers.
• Monitor service performance, participant satisfaction, workforce capacity and operational outcomes.
• Build relationships with participants, families, guardians, allied health professionals and external stakeholders.
• Oversee quality, compliance, incident management and risk, driving continuous improvement across services.
• Monitor budgets, resources and workforce requirements while advising senior management.

Skills

Leadership

Case management

NDIS knowledge

Safeguarding

Education

Bachelor’s degree

Associate Diploma

Equivalent qualifications

Job description

At Young Mindz, we are a growing organisation committed to providing safe, stable and supportive environments through person-centred and trauma-informed care, creating positive outcomes for the individuals, youth, families and communities we support.

Guided by our values ofMeaningful Relationships, Open Communication, One Team, Service-Based Leadership and Innovation, we believe great outcomes start with great people.

Our team is passionate about building genuine relationships, working collaboratively and making a meaningful difference.

About The Role

We are seeking an experienced Senior Service Manager to lead and coordinate our Child, Youth and Family Services and NDIS service delivery.

This is a senior leadership opportunity for someone who can balance operational management, team leadership and quality service delivery while ensuring participants receive safe, responsive and person-centred support.

You will:

• Lead and coordinate service delivery across disability, youth and family programs, providing supervision and guidance to Senior Team Leaders, Team Leaders and Support Workers.
• Monitor service performance, participant satisfaction, workforce capacity and operational outcomes.
• Build strong relationships with participants, families, guardians, allied health professionals and external stakeholders.
• Oversee quality, compliance, incident management and risk, driving continuous improvement across services.
• Monitor budgets, resources and workforce requirements while providing operational advice and recommendations to senior management.

What You'll Need:

• Relevant Bachelor’s degree, Associate Diploma or equivalent qualifications and substantial relevant experience.
• Minimum 5 years' experience in a leadership position performing case management work.
• Demonstrated experience managing and coordinating complex community, disability or youth and family services.
• Strong knowledge of NDIS, Child Safety, safeguarding and person-centred practice.

Mandatory Requirements:

• Current First Aid, CPR, Working With Children Checks (QLD), NDIS Worker Screening Check and NDIS Worker Orientation Module.
• Current Unrestricted Australian Driver's License

Advance Your Skill Set

Continue developing your leadership and professional capabilities through Young Mindz training and development opportunities.

Young Mindz mandatory training, Hope and Healing, and ongoing professional development to strengthen your leadership, service delivery and operational management skills.

You will receive:

• The opportunity to lead and influence meaningful service outcomes.
• A supportive leadership environment that values collaboration, initiative and professional growth.
• Opportunities to contribute to service development, operational improvements and organisational growth.
• The opportunity to make a genuine difference in the lives of participants, families and the wider community.

Why Join Us?

If you're an experienced leader who is passionate about delivering quality services, developing strong teams and making a genuine difference in people's lives, and help Young Mindz empower Australians to live fulfilling, independent lives.