Team Leader - Client Services

Hills Community Options Inc; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

Hills Community Options Inc. in Ottoway, Adelaide, is seeking an experienced Team Leader to guide a disability services team and deliver person-centred care to clients.

You will manage daily operations, supervise staff, and ensure culturally appropriate service delivery while supporting clients to achieve personal goals. The role emphasizes leadership, supervision, and hands-on involvement with a community of clients, with opportunities to develop leadership capabilities and contribute to

Qualifications

• Certificate IV in Disability / Mental Health or equivalent (or working towards one).
• Current DHS Working with Children and NDIS Worker Screening Clearance.
• Current First Aid/CPR certificates.
• Current SA Drivers licence.
• Health Support Training certificate (Medication, continence, infection control).
• Manual Handling certificate including lifter training.
• NDIS Worker Certificates.

Responsibilities

• Manage daily operations of support services: supervision, mentoring, team meetings, internal training and management of Disability Support Workers.
• Demonstrate Person Centred Active Support, ensuring clients express their individual choice and preference.
• Prepare and manage client daily schedules.
• Collaborate with Client Services Lead to investigate issues, address performance, coach staff and develop capacity within the team.
• Provide direct assistance and support to people with disability when required.

Skills

Leadership

Team supervision

Organisational skills

People management

On-call readiness

Education

Certificate IV in Disability / Mental Health

DHS Working with Children clearance

NDIS Worker Screening Clearance

First Aid / CPR

SA Drivers licence

Health Support Training (Medication, continence, infection control)

Manual Handling with lifter training

NDIS Worker Certificates

Job description

An exciting opportunity is available for an experienced Team Leader in the disability sector. This rare opportunity is available full time and based in the western region of Adelaide, in Ottoway.

In this role, you will utilise your well-developed organisational and leadership skills to guide and support a team delivering high-quality, person-centred services to people with disability. You will play a key role in ensuring services are delivered in a culturally appropriate environment, supporting individuals to achieve their personal goals.

This Level 4 position is based at Centennial Court, Ottoway and is home to 16 clients living in a community of 10 independent units where they are supported to live their best lives, grow, connect and engage. This role offers an excellent opportunity to build leadership capability while contributing to positive outcomes for all workers and HCO clients.

Key Responsibilities:

Manage the daily operations of support services, including the provision of formal supervision, mentoring, team meetings, internal training and management of a team quality Disability Support Workers.

To provide and demonstrate to all workers, Person Centred Active Support, in a manner that allows clients full expression of their individual choice and preference.

To ensure the preparation of client daily schedules.

Collaborating with the Client Services Lead, undertake investigations and actions, manage conflict, provide coaching, develop capacity and opportunities and address performance issues within your team.

Where required provide direct assistance and support to people with disability.

The successful applicant will have:

A Certificate IV in Disability / Mental Health or equivalent or be working towards one

Current DHS Working with Children and NDIS Worker Screening Clearance

Current First Aid/CPR certificates

Current SA Drivers licence.

Health Support Training certificate (Assist with Medication, Basic continence and Infection control)

Manual Handling certificate which includes lifter training

NDIS Worker Certificates

Willingness to participate in an on-call roster

What's the Benefits?

A full-time position working Monday to Friday office hours classifiedat Level 4of the Social, Community, Home Care and Disability Services Industry Award 2010.

Full salary sacrifice options which increase your take home pay

Opportunities to undertake further training.

HCO is an independent not for profit specialist disability service provider currently operating across the Adelaide Hills and Western Adelaide. We are built on strong relationships and genuine connection with the people we support.

Job and person description and guide to applying for a role with HCO can be found on our website at www.hco.net.au.

Any specific questions can be directed to Annie Davis-Ross, Client Services Lead on 8398 4400.