Team Leader

National Premier Disability Services; Orange City Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

National Premier Disability Services in Orange NSW seeks an experienced Team Leader to oversee day-to-day operations of Supported Independent Living homes and individual community supports. You will ensure person-centered services, manage rosters, recruit and mentor staff, and drive high-quality service delivery.

Responsibilities include coordinating across service models, maintaining compliance with NDIA standards and policies, and fostering strong engagement with participants, families, and

Qualifications

• Relevant qualification in Disability, Mental Health, Aged Care, Community Services.
• Extensive experience, with demonstrated active hands on in direct client support and leadership / supervisory role.
• Working experience across a variety of service models such as SIL, STA and individual community, in-home services.
• Strong leadership skills, a can-do teamwork attitude with proven ability to engage support workers.
• Well-developed written and oral communication skills and proven ability to liaise effectively with participants, stakeholders, other employees, and external agencies.
• Outstanding time management and organisation skills with an eye for detail.
• IT & computer savvy, with ability to use and maintain NPDS internal CRM software and connected apps, Email, MS Office (Word, Excel)
• Strong administration skills and experience in rostering, timesheets, document, and record management, including staff and client intakes, onboarding, monitor, review & update of compliance requirements.
• Local experience is preferred
• Willingness and flexibility to actively participate in On Call

Responsibilities

• Establish and maintain positive relationships and engagement with participants, families, carers, and stakeholders in all aspects of service delivery and planning ensuring individualised, participant driven services
• Maintain rosters across multiple service models & locations to provide continuity of service delivery, quality individual supports and ensure compliance with participant funding, plans and NDIS Price Guide
• Recruitment, onboarding, supervision and mentoring for support workersfostering a cohesive team that work collaboratively and deliver quality services
• Monitor and maintain compliance obligations in line with NDIA Quality Indicators and Practice Standards, Disability Services Act Standards, SCHADS Award, other relevant legislative requirements and NPDS policy and procedures.

Skills

Team leadership

Communication

Time management

Organisation

On-call readiness

Education

Disability / Mental Health / Aged Care / Community Services qualification

Tools

CRM software

MS Office

Job description

National Premier Disability Services - Orange NSW

National Premier Disability Services Pty Ltd is a flexible NDIS registered provider that strives to enhance the opportunities of people with disabilities to have an engaging, self-determined, and fulfilling life within their community. We are a growing, values driven organisation and provide quality services in Sydney, Orange, Brisbane and Perth.

About the Role

We are seeking an experienced and dedicated Team Leader, for our Orange Branch. The successful applicant will be a dynamic, engaging, leader, who has determination and passion to deliver high quality services.The Team Leader is responsible for the day-to-day operations and service delivery in Supported Independent Living homes andIndividual Community supports, ensuring person-centered, client focused services.

Establish and maintain positive relationships and engagement with participants, families, carers, and stakeholders in all aspects of service delivery and planning ensuring individualised, participant driven services

Maintain rosters across multiple service models & locations to provide continuity of service delivery, quality individual supports and ensure compliance with participant funding, plans and NDIS Price Guide

Recruitment, onboarding, supervision and mentoring for support workersfostering a cohesive team that work collaboratively and deliver quality services

Monitor and maintain compliance obligations in line with NDIA Quality Indicators and Practice Standards, Disability Services Act Standards, SCHADS Award, other relevant legislative requirements and NPDS policy and procedures.

About You

Relevant qualification in Disability, Mental Health, Aged Care, Community Services

Extensive experience, with demonstrated active hands on in direct client support and leadership / supervisory role.

Working experience across a variety of service models such as SIL, STA and individual community, in-home services

Strong leadership skills, a can-do teamwork attitude with proven ability to engage support workers

Well-developed written and oral communication skills and proven ability to liaise effectively with participants, stakeholders, other employees, and external agencies

Outstanding time management and organisation skills with an eye for detail

IT & computer savvy, with ability to use and maintain NPDS internal CRM software and connected apps, Email, MS Office (Word, Excel)

Strong administration skills and experience in rostering, timesheets, document, and record management, including staff and client intakes, onboarding, monitor, review & update of compliance requirements.

Local experience is preferred

Willingness and flexibility to actively participate in On Call

Compliance Requirements

NDIS Worker Screening Check

Valid WWC

Current National Police Check

Valid Driver's License and Own Vehicle

To be considered for this role, applicants must have unrestricted work rights in Australia.