Residential Supervisor - Karama

Healthscope Hospitals; Darwin; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

SCHADS benefits and entitlements

Employee Assistance Program (EAP) for

Recognition program for outstanding

Ongoing Learning and Development

Paid training time up to 5 hours

Job summary

Healthscope Independence Services in Karama, NT, is seeking a Residential Supervisor to lead our Supported Independent Living (SIL) services within the NDIS. You will manage a dedicated team of support workers, ensuring safe, empowering care and overall house operations.

The role reports to the Area Manager and collaborates with the leadership team to sustain service continuity and client outcomes. You will require a Certificate IV Disability, strong leadership and rostering skills, and the

Qualifications

• Certificate IV Disability or equivalent sector experience is required.
• Experience actively supporting people with disability in daily living and personal care skills.
• Strong interpersonal, negotiation and stakeholder engagement skills.
• Ability to work independently without supervision and escalate appropriately.

Responsibilities

• Roster direct support staff within your house and monitor absenteeism.
• Oversee support workers and maintain high standards of cleanliness and comfort.
• Ensure staff understand responsibilities and conduct regular supervisions.
• Ensure all incidents are managed effectively and reported in timeframes.
• Participate in audits and continuous improvement initiatives.

Skills

People leadership

Staff rostering

Client support

IT skills

Education

Certificate IV Disability

Tools

Microsoft Office

Job description

Residential Supervisor (In-Home Disability Services)

Are you a passionate & experienced leader who thrives on supporting people to live independently?

• Permanent, FullTime
• Classification:Level4 – (Pay point will be determined based on experience and qualifications).
• WorkLocation:Karama, NT

About the role:

We areseekinga passionate and experiencedResidential/ House Supervisor tolead ourSupported IndependentLiving (SIL) services operating within the NDIS.

This key leadership role will report totheArea Manager.Theresidential supervisorwill lead a dedicated team of support workers, ensuring the day-day care and support provided to clients is consistent, safe, empowering. The role will also hold primary responsibility for the overall operations, environment, and standards within the house, while the Area Manager provides oversight and strategic guidance. The Residential Supervisor will collaborate closely with the internal leadership team to maintain service continuity and positive client outcomes.

About Us

For over30years, Healthscope Independence Services has beensupportingpeople with disability tolive more independently. Operating across multiple states, we provide both community-based and in-house support, guided by a person-centredapproach. Our team is driven by compassion, respect, and a shared goal of helping clients achieve what matters most to them. We work with clients on their plans to reach their independence goals in our homes or in the community and build their confidence to make more choices in their daily life. Healthscope Independence Services is NDIS accredited and registered with TAC and WorkSafe Victoria, TIO and iCare. We meet all government and legislative requirements.

At Healthscope Independence Services (HIS), we offer:

• Supportive and inclusive workplace culture.
• Penalty rates, allowances, and entitlements in line with the SCHADS Award.
• Employee Assistance Program (EAP) for confidential wellbeing support.
• Everyday Star recognition programsfor outstanding performance.
• Ongoing Learning andDevelopment.
• Receive up to 5 hours paid to complete mandatory training in the comfort of your home.

A typical day may include:

• Supporting clients with complex needs and ensuring services align with their individual goals
• Responsible for the rostering of all direct support staff within your house including monitoring of absenteeism and recommendations for escalation.
• Oversee support workers, provide guidance, and ensure high standards of cleanliness and comfort.
• Ensure all staff understand and fulfil their responsibilities, ensuring their accountabilities and conduct regular supervisions with all team members.
• Ensure all incidents are managed effectively and reported within relevant timeframes.
• Participate in audits and continuous improvement initiatives.
• Provide informal feedback, mentoring, and coaching to support workers.
• Identify training needs and elevate issues to the Area Manager.

To be considered for thisroleyou will have:

• Certificate IV Disability or equivalent sector experience is required.
• Demonstrated ability to actively support people with disability in daily living and personal care skills.
• High level of interpersonal skills including the ability to consult and negotiate with a range of internal and external stakeholders
• Strong problem solving and decision-making skills.
• Ability to work independently without supervision and use judgement to appropriately escalat...
• Intermediate to advanced IT skills, including competency with client databases and use of the Microsoft Office Suite, email, web browsing and video conferencing platforms.
• Ability to mentor and coach staff to ensure best practice service delivery is achieved.
• Demonstrated people leadership experience, including the ability to guide, support, and develop team members while maintaining a positive and accountable team culture.

If you meet these criteria and feel this role aligns with your values and experience, we would love to hear from you.

Why Healthscope?

When you join Healthscope, you become part of ourCommunity of Care. Our people are at the heart of our organisation - no matter the role, every dayour people make a differenceto the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You'll also benefit from:

• Flexibility to work across one or multiple hospitals across our network
• Discounted health insurance (non-casuals only)
• Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

More Information:Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.