Team Leader - Central Bookings

Radiology Victoria; Melbourne; Presencial; AUD 85.000 - 100.000; Jornada completa

Descripción de la vacante

Radiology Victoria is seeking an experienced Central Bookings Team Leader to drive day-to-day operations, resource planning and ongoing service improvements within the Central Bookings team. You will lead a small team, support recruitment, onboarding, and help scale the function as the business grows.

You will bring radiology administration/booking experience, strong rostering and people management skills, and a proactive approach to developing SOPs and adopting new technologies to improve

Formación

• Experience in radiology administration, bookings, or reception with emphasis on accuracy and customer service.
• Proven ability to lead or supervise a team.
• Strong rostering and workforce planning skills.
• Coaching and developing staff.
• Excellent organisational and problem-solving skills.
• Ability to create clear processes and documentation.
• Proactive in identifying and implementing improvements.
• Comfort with introducing new systems or tools into workflows.
• Strong communication and stakeholder management.
• Ability to manage competing priorities in a fast-paced environment.

Responsabilidades

• Provide day-to-day leadership and oversight of the Central Bookings team.
• Manage rostering and leave coverage to ensure appropriate resourcing.
• Plan for future workforce requirements and grow the team as the business expands.
• Support recruitment, onboarding and integration of new team members.
• Coach, support and develop team members to build capability and consistency.
• Manage performance, attendance and other people matters within the team.
• Develop, implement and maintain clear SOPs and booking processes.
• Identify opportunities to improve workflows, efficiency and the patient experience.
• Lead the introduction and adoption of new technologies and systems into booking workflows.
• Work with operational and clinical stakeholders to resolve issues and improve processes.
• Ensure booking practices are well documented and aligned with RV requirements.

Conocimientos

People leadership

Rostering

Workforce planning

Coaching

Problem solving

Documentation

Stakeholder management

Communication

Adaptability

Herramientas

Booking systems

Descripción del empleo

We are looking for an experienced Central Bookings Team Leader to lead the day-to-day operations of our Central Bookings team and support its continued growth. This is a hands‑on leadership role responsible for ensuring the team is appropriately resourced, supported and performing effectively, while continuously improving the way we deliver our booking service.

You will lead a small team (approx. 6 FTE)currently, with responsibility for day‑to‑day oversight, workforce planning, coaching and people management. As the business grows, you will also play a key role in expanding the team, planning future workforce requirements and supporting the recruitment and onboarding of new team members. You will also be responsible for developing processes, creating and maintaining SOPs, and introducing new technology and ways of working to improve efficiency and the patient experience.

Key responsibilities

• Provide day‑to‑day leadership and oversight of the Central Bookings team
• Manage rostering, workforce planning and leave coverage to ensure appropriate resourcing
• Plan for future workforce requirements and grow the team as the business expands
• Support recruitment, onboarding and integration of new team members
• Coach, support and develop team members to build capability and consistency
• Manage performance, attendance and other people matters within the team
• Develop, implement and maintain clear SOPs and booking processes
• Identify opportunities to improve workflows, efficiency and the patient experience
• Lead the introduction and adoption of new technologies and systems into booking workflows
• Work closely with operational and clinical stakeholders to resolve issues and improve processes
• Ensure booking practices are consistent, well documented and aligned with RVC requirements
• Support a positive, accountable and collaborative team culture

About you

You will be a confident and practical people leader who enjoys being close to the day‑to‑day operation of a team. You will have experience in radiology administration, bookings, or reception with a strong understanding of the importance of accuracy and customer service.

You will also bring:

• Previous experience in successfully leading or supervising a team
• Strong rostering and workforce planning skills
• A demonstrated ability to coach and develop staff
• Excellent organisational and problem‑solving skills
• The ability to create clear processes, procedures and documentation
• A proactive approach to identifying and implementing improvements
• Confidence working with technology and introducing new systems or tools into existing workflows
• Strong communication and stakeholder management skills
• The ability to manage competing priorities in a fast‑paced environment
• A practical, solutions‑focused approach to people management

Why join Radiology Victoria?

This is an opportunity to take ownership of a key operational function within a growing radiology organisation and have a genuine impact on how our Central Bookings service operates. You will have the opportunity to shape processes, develop a team, support the continued growth of the function and lead improvements in technology and ways of working.

Radiology Victoria (RV) is part of the Sonic Healthcare network, providing high quality imaging services to both Epworth Hospital locations and the wider community. RV employ approximately 350 highly skilled Radiologists and staff, providing Angiography, Intervention, Bone Mineral Densitometry (BMD), Computed Tomography, Dental X‑Ray (OPG), General X‑Ray, MRI, 3D and Contrast Mammography, Nuclear Medicine and PET and Ultrasound.

About Sonic Healthcare

Sonic Healthcare is an internationally renowned healthcare provider with a demonstrated track record of medical excellence across the world. Headquartered in Sydney, Sonic has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. Sonic’s success stems from our core belief that we exist to provide quality medical diagnostic services to medical practitioners and the patients they serve.

Sonic is the second largest diagnostic imaging provider in Australia, with more than 100 radiology centres. Our services are overseen by more than 200 specialist radiologists and nuclear physicians, many of whom have sub‑specialty expertise. They are supported by our highly trained and experienced technical and clerical practice staff who are focused on providing the best service, care and clinical outcomes for doctors and their patients.