ServiceNow Developer

DFP Recruitment; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

DFP Recruitment is seeking an experienced ServiceNow Developer to join a high-performing Federal Government team delivering enhancements, integrations, and ongoing support for a large-scale ServiceNow environment. This contract role emphasizes both operations and capability delivery in a hybrid setup across ACT, Sydney, Melbourne or Brisbane.

You will work with stakeholders, vendors, and technical teams to implement secure, scalable ServiceNow solutions, contribute to upgrades, and ensure

Qualifications

• ServiceNow CSA certification is required.
• Strong experience developing, configuring, and customising ServiceNow solutions for ITSM and HRSD.
• Hands-on experience with Flow Designer, workflows, business rules, client scripts, catalog items, notifications, and UI components.

Responsibilities

• Develop, configure, and maintain ServiceNow solutions across modules.
• Deliver enhancements, user stories, and technical work packages.
• Support incidents, service requests, defects, and platform enquiries.
• Design and implement workflows, automations, and integrations.
• Develop and maintain REST and SOAP API integrations.
• Monitor platform performance and resolve complex technical issues.
• Participate in ServiceNow upgrades and release activities.
• Prepare and maintain technical documentation.
• Collaborate with internal teams, vendors, and stakeholders.
• Mentor colleagues and contribute to continuous improvement initiatives.

Skills

ServiceNow development

Stakeholder engagement

ITSM/HRSD knowledge

REST and SOAP API integrations

Upgrade & release management

Tools

Flow Designer

IntegrationHub

CAD (App Developer)

Job description

ServiceNow Developer / Application Developer

12-Month Contract | Potential Extension

ACT, Sydney, Melbourne or Brisbane | Hybrid Work Arrangements

Australian Citizenship Required

DFP Recruitment is seeking an experienced ServiceNow Developer / Application Developer to join a high-performing Federal Government team supporting critical enterprise platforms and digital services. This is an exciting opportunity to contribute to the ongoing enhancement, integration, and support of a large-scale ServiceNow environment while working on both operational support activities and new capability delivery.

About the Role

As a ServiceNow Developer, you will play a key role in maintaining platform stability, delivering enhancements, supporting integrations, and driving continuous improvement initiatives. You will collaborate closely with technical teams, business stakeholders, and vendors to deliver secure, scalable, and sustainable ServiceNow solutions.

Key Responsibilities

• Develop, configure, and maintain ServiceNow solutions across multiple modules.
• Deliver enhancements, user stories, and technical work packages.
• Support incidents, service requests, defects, and platform enquiries.
• Design and implement workflows, automations, and integrations.
• Develop and maintain REST and SOAP API integrations.
• Monitor platform performance and resolve complex technical issues.
• Participate in ServiceNow upgrades and release activities.
• Prepare and maintain technical documentation.
• Work collaboratively with internal teams, vendors, and stakeholders.
• Contribute to knowledge sharing, mentoring, and continuous improvement initiatives.

Essential Requirements

• ServiceNow Certified System Administrator (CSA).
• Strong experience developing, configuring, and customising ServiceNow solutions.
• Experience across ITSM and HRSD modules.
• Hands-on experience with Flow Designer, workflows, business rules, client scripts, catalog items, notifications, and UI components.
• Experience developing customer-facing ServiceNow portals.
• Strong understanding of ServiceNow architecture, development standards, and best practices.
• Experience developing integration solutions using REST APIs, SOAP APIs, IntegrationHub, Service Bridge, and automation tools.
• Excellent stakeholder engagement and communication skills.

Highly Desirable

• ServiceNow Certified Application Developer (CAD).
• Experience working within protected or secure government environments.
• Knowledge of government security, accessibility, and digital service standards.
• Experience working in Agile delivery environments.
• Experience with additional ServiceNow modules including ITOM, SPM, IRM, Health & Safety, and PSDS.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

Do not submit any sensitive personal information in your resume.