Sydney Tech Support Specialist - 12-Month Contract

Work Initiatives; North Sydney; Vor Ort; AUD 65.000 - 95.000; Vollzeit

Zusammenfassung

Work Initiatives in Sydney is seeking a Technology Support Specialist to join our Client IT team. This hands-on role supports the Corporate Office in Sydney and remote users across Australia and New Zealand, focusing on end-user technology across Windows, Microsoft 365, and collaboration tools.

You will troubleshoot issues, deploy hardware, and collaborate with global IT teams to resolve connectivity, security, and AV challenges, ensuring high levels of service and user satisfaction in a

Qualifikationen

• Hands-on desktop support for Windows 11 and Microsoft 365 environments.
• Experience providing technical support to remote users across regions.
• Strong troubleshooting, customer service and communication skills.
• Ability to work independently and in global IT teams.

Aufgaben

• Provide day-to-day end-user support for Windows 11 devices.
• Provision, deploy and refresh laptops for new starters and hardware refresh.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive.
• Assist remote users across Australia and New Zealand using remote tools.
• Manage devices lifecycle and basic AD administration.
• Support Teams Rooms and AV systems in meeting spaces.

Kenntnisse

Windows 11 support

Microsoft 365 administration

Remote troubleshooting

Excellent customer service

Communication skills

Tools

Microsoft Intune

Microsoft Teams Rooms

Active Directory

SecureDoc

VPN / firewall knowledge

Jobbeschreibung

Work Initiatives in Sydney is seeking a Technology Support Specialist to join our Client IT team. This hands-on role supports the Corporate Office in Sydney and remote users across Australia and New Zealand, focusing on end-user technology across Windows, Microsoft 365, and collaboration tools.

You will troubleshoot issues, deploy hardware, and collaborate with global IT teams to resolve connectivity, security, and AV challenges, ensuring high levels of service and user satisfaction in a