Experienced IT Support Specialist (12-Month Contract)

Experis Australia Pty Ltd.; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Experis Australia Pty Ltd in Sydney is seeking an IT Support Specialist to deliver proactive first and second line IT support, ensuring smooth operations for hardware and software. The role emphasizes responsiveness, knowledge sharing, and customer service quality across the business.

Initially engaged on a 12-month fixed term contract, you will troubleshoot incidents, manage user accounts, configure devices for new staff, and create knowledge resources to support colleagues.

Qualifications

• 3+ years in IT support with level 1/2 exposure.
• Proficient with Windows and Apple iOS device setup and troubleshooting.
• Able to troubleshoot end-user network issues and wireless networks.
• Strong Microsoft 365 knowledge and office applications.
• Familiarity with ServiceNow is advantageous.
• Able to document processes and update knowledge bases.

Responsibilities

• Troubleshoot and resolve incidents and service requests promptly, escalate when needed.
• Maintain high availability to support business operations.
• Create and maintain IT support resources for software and hardware.
• Maintain IT server/comms room equipment and configurations.
• Maintain/update Video Conference equipment.
• Set up laptops and mobile devices for new staff.
• Manage user accounts life-cycle including provisioning and access reviews.

Skills

IT Support

Level 1/2 support

Windows setup

Apple iOS

Network troubleshooting

Microsoft 365

ServiceNow

Documentation

Customer service

Knowledge base

Tools

ServiceNow

Job description

Experis Australia Pty Ltd in Sydney is seeking an IT Support Specialist to deliver proactive first and second line IT support, ensuring smooth operations for hardware and software. The role emphasizes responsiveness, knowledge sharing, and customer service quality across the business.

Initially engaged on a 12-month fixed term contract, you will troubleshoot incidents, manage user accounts, configure devices for new staff, and create knowledge resources to support colleagues.