Sydney Migration Admin & Client Support

Moves International Sydney; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Hands-on training

Supervision from experienced migration

Meaningful client-helping work

Job summary

Moves International in Sydney is seeking a Migration Administration Assistant to provide administrative and client-service support to registered migration agents from enquiry to lodgement and outcome. The role is full-time and on-site, with emphasis on accuracy and timely document handling, while the agents retain responsibility for immigration advice.

You will handle data entry, file setup, client communications, document gathering, and status updates, working under the supervision of licensed

Qualifications

• Experience in a client-facing administrative role.
• Excellent written and verbal communication, and a confident phone manner.
• Strong attention to detail and organisational skills.
• Working knowledge of Australian visa processes and ImmiAccount.
• Understanding that only registered migration agents and Australian legal practitioners can give immigration assistance.
• Proficiency with Microsoft 365 / Google Workspace and case management systems.
• Experience working in a registered migration agency or law firm.
• Knowledge of student, skilled, partner or employer-sponsored visa pathways.
• Additional languages.
• Relevant qualification in business administration, law or migration.
• Experience with CRM or case management systems.

Responsibilities

• Preparing visa application paperwork (data entry, forms and file set-up) under agent direction.
• Handling client calls, emails and chat, and referring any visa or eligibility questions to a registered agent.
• Collecting and checking documents for completeness against the agent’s checklist.
• Keeping client records up to date and following up on outstanding documents and deadlines.
• Giving clients general status updates as directed by the supervising agent.

Skills

Client-facing experience

Excellent communication

Attention to detail

Organisational skills

Microsoft 365 / Google Workspace

CRM / case management

Visa knowledge

Education

Business Administration / Law / Migration qualification

Tools

Microsoft 365

Google Workspace

CRM software

Case management systems

Job description

Moves International in Sydney is seeking a Migration Administration Assistant to provide administrative and client-service support to registered migration agents from enquiry to lodgement and outcome. The role is full-time and on-site, with emphasis on accuracy and timely document handling, while the agents retain responsibility for immigration advice.

You will handle data entry, file setup, client communications, document gathering, and status updates, working under the supervision of licensed