Migration Assistant

Capricorn; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Capricorn's Australian Skilled Migration (ASM) in Melbourne seeks a Migration Assistant to join the team. The role focuses on client inquiries, data entry, document preparation, and admin support to ensure a smooth visa process.

You will be the first point of contact, assisting with submissions under migration agent guidance and maintaining organized records in our systems. A proactive, professional approach is essential.

Qualifications

• Strong customer service experience in a professional or client-facing role.
• Excellent verbal and written communication skills.
• High attention to detail with data entry and admin skills.
• Ability to manage multiple tasks independently and in a team.
• Proficiency with Microsoft Office and CRM or case management systems.

Responsibilities

• Be the first point of contact for client inquiries via phone, email, and in-person when required.
• Assist in preparation and submission of visa applications under guidance of a migration agent.
• Maintain accurate records in company databases and migration systems.
• Monitor timelines and follow up on outstanding requirements.
• Schedule client consultations and provide timely updates on progress.
• Support compliance processes and ensure documentation meets regulatory requirements.
• Assist the wider migration team with administrative tasks, reporting, and file management.

Skills

Customer service

Verbal communication

Written communication

Data entry

Attention to detail

Multitasking

Microsoft Office

CRM / case management systems

Tools

CRM / case management systems

Microsoft Office

Job description

Join a Leading Australian Migration & Recruitment Agency!

Capricorn's Australian Skilled Migration (ASM) is a dynamic, client-focused migration agency committed to providing the highest quality service in visa applications, sponsorships, and international recruitment. We take pride in our professional, ethical, and efficient approach to helping individuals and businesses navigate Australia’s migration system.

We are currently seeking a Migration Assistant to join our Melbourne team. This is an exciting opportunity for a highly organized and customer-focused individual to support our migration agents and assist clients throughout the visa process.

About the Role

As a Migration Assistant, you will be the first point of contact for client inquiries, providing professional and clear communication regarding visa applications and sponsorship processes. You will also be responsible for data entry, document preparation, compliance monitoring, and general administrative support to ensure a seamless client experience.

Key Responsibilities:

• Act as the primary contact for client inquiries via phone, email, and in-person when required.
• Assist in the preparation and submission of visa applications under the guidance of a migration agent.
• Maintain accurate and organized records in company databases and migration systems.
• Monitor application timelines and follow up on outstanding requirements.
• Schedule client consultations and provide timely updates on application progress.
• Support compliance processes and ensure all documentation meets regulatory requirements.
• Assist the wider migration team with administrative tasks, reporting, and case file management.

About You:

• Strong customer service experience, ideally in a professional or client-facing role.
• Excellent verbal and written communication skills.
• High attention to detail with strong data entry and administrative skills.
• Ability to manage multiple tasks efficiently and work both independently and in a team.
• Proficiency with Microsoft Office and CRM or case management systems (preferred).
• A proactive and professional approach to handling client inquiries and concerns.

Why Join Us?

• Work with a passionate and supportive team in a professional office environment.
• Gain valuable experience in the migration and international recruitment industry.
• Opportunities for growth and career development.
• Be part of a company that values integrity, efficiency, and exceptional customer service.