Migration Administration Assistant

Moves International Sydney; Sydney; Presencial; AUD 52.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hands-on training

Supervision from experienced migration

Meaningful client-helping work

Descripción de la vacante

Moves International in Sydney is seeking a Migration Administration Assistant to provide administrative and client-service support to registered migration agents from enquiry to lodgement and outcome. The role is full-time and on-site, with emphasis on accuracy and timely document handling, while the agents retain responsibility for immigration advice.

You will handle data entry, file setup, client communications, document gathering, and status updates, working under the supervision of licensed

Formación

• Experience in a client-facing administrative role.
• Excellent written and verbal communication, and a confident phone manner.
• Strong attention to detail and organisational skills.
• Working knowledge of Australian visa processes and ImmiAccount.
• Understanding that only registered migration agents and Australian legal practitioners can give immigration assistance.
• Proficiency with Microsoft 365 / Google Workspace and case management systems.
• Experience working in a registered migration agency or law firm.
• Knowledge of student, skilled, partner or employer-sponsored visa pathways.
• Additional languages.
• Relevant qualification in business administration, law or migration.
• Experience with CRM or case management systems.

Responsabilidades

• Preparing visa application paperwork (data entry, forms and file set-up) under agent direction.
• Handling client calls, emails and chat, and referring any visa or eligibility questions to a registered agent.
• Collecting and checking documents for completeness against the agent’s checklist.
• Keeping client records up to date and following up on outstanding documents and deadlines.
• Giving clients general status updates as directed by the supervising agent.

Conocimientos

Client-facing experience

Excellent communication

Attention to detail

Organisational skills

Microsoft 365 / Google Workspace

CRM / case management

Visa knowledge

Educación

Business Administration / Law / Migration qualification

Herramientas

Microsoft 365

Google Workspace

CRM software

Case management systems

Descripción del empleo

Company Description

Moves International helps individuals, families and students with their Australian visa and study plans. Immigration advice and assistance are provided only by our registered migration agents, and every client matter is handled under their supervision. We value accuracy, honesty and clear communication, and we’re growing our team to keep giving clients a high standard of service.

Role Description

This is a full-time, on-site role for a Migration Administration Assistant, based in Sydney. You’ll give administrative and client-service support to our registered migration agents, from first enquiry through to lodgement and outcome. All immigration advice, eligibility assessments and lodgement decisions are made by our registered migration agents, and this role does not involve giving immigration advice.

Day-to-day tasks include:

• Preparing visa application paperwork (data entry, forms and file set-up) under agent direction
• Handling client calls, emails and chat, and referring any visa or eligibility questions to a registered agent
• Collecting and checking documents for completeness against the agent’s checklist
• Keeping client records up to date and following up on outstanding documents and deadlines
• Giving clients general status updates as directed by the supervising agent

Qualifications

• Experience in a client-facing administrative role
• Excellent written and verbal communication, and a confident phone manner
• Strong attention to detail and organisational skills
• Working knowledge of Australian visa processes and ImmiAccount
• Understanding that only registered migration agents and Australian legal practitioners can give immigration assistance
• Proficiency with Microsoft 365 / Google Workspace and case management systems
• Experience working in a registered migration agency or law firm
• Knowledge of student, skilled, partner or employer-sponsored visa pathways
• Additional languages
• Relevant qualification in business administration, law or migration
• Experience with CRM or case management systems

What We Offer

• A supportive, collaborative team environment
• Hands-on training and supervision from experienced registered migration agents
• Meaningful work helping clients with their study and migration goals

Applications close: Tuesday, 1 December 2026. Only shortlisted candidates will be contacted.

Moves International is a private business and is not affiliated with the Department of Home Affairs or the Australian Government. We are an equal opportunity employer and welcome applications from people of all backgrounds.