Switchboard Operator

Northern Sydney Local Health District; Sydney; On-site; AUD 47,000 - 49,000; Part time

Job summary

Northern Beaches Hospital is seeking a Telephonist Level 2 to be the first point of contact for callers, ensuring a professional and timely response throughout the NBH switchboard. This role sits in the Bookings & Admissions Department.

It is a permanent part-time position (16 hours per week) with a 24-hour rotating roster, offering a friendly, patient‑focused environment. The remuneration is hourly and aligns with NSW Health pay scales.

Qualifications

• Demonstrated Switchboard experience.
• Excellent organisational and time management skills.
• Computer literacy with accurate keyboard/data entry and database experience.
• Flexible work attitude and ability to work a variety of shifts.
• Ability to work independently and as part of a team in a fast paced environment.

Responsibilities

• Operating hospital switchboard.
• Answering incoming and outgoing calls.
• Delivering polite, clear, calm service in all circumstances.
• Contacting staff and emergency groups for code calls.
• Performing routine clerical duties as required by the Manager.
• Providing timely and courteous service to patients, visitors, staff.

Skills

Switchboard experience

Organisational skills

Time management

Computer literacy

Teamwork

Tools

Database experience

Job description

Be the first point of contact for Northern Beaches Hospital ensuring a professional and timely response to all calls made to the hospital.

Employment Type: Permanent Part Time

Position Classification: Telephonist Level 2

Remuneration: $34.37 - $35.77 per hour

Hours Per Week: 16

Requisition ID: REQ703118

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Where you'll be working Northern Beaches Hospital - Bookings & Admissions Department.

What You'll Be Doing

As a hospital switchboard operator you are required to have excellent customer service skills and will be responsible for accurate and efficient response to all calls made to and from the NBH switchboard and emergency calls.

The switchboard at Northern Beaches Hospital operates 24 hours a day requiring candidates to work a 24hr rotating roster.

Duties

• Operating hospital switchboard
• Answering incoming and outgoing calls
• Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances
• Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups
• Performing routine clerical duties as required by the Manager
• Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates Will Need To Meet The Following Criteria

• Demonstrated Switchboard experience.
• Excellent organisational and time management skills, ability to prioritise tasks.
• Computer literacy (with accurate keyboard/data entry skills), database experience and attention to detail.
• Demonstrate a flexible work attitude and available to work a variety of shifts.
• Ability to work independently and as part of a team in a fast paced and challenging environment.

For role related queries or questions contact Sarah Atkinson on [e-mail]

This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in theNSW Health OASV Policy(Page 11).You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.

NSW Health is committed to implementing theChild Safe Standards.

The team enriching health in millions of ways every day.

Applications Close: 12 November 2026