Compassionate Hospital Switchboard Operator — Part Time

NSW Health; Sydney; On-site; AUD 47,000 - 49,000; Part time

Job summary

NSW Health in Northern Beaches Hospital is seeking a part-time Telephonist Level 2 to be the first point of contact and manage the hospital switchboard. The role requires delivering professional, timely responses to calls to NBH and supporting the Bookings & Admissions Department on a 16-hour-per-week roster.

You will operate the 24-hour switchboard, answer and route calls, contact staff for urgent code calls, and perform light clerical tasks while providing courteous service to patients,

Qualifications

• Demonstrated Switchboard experience.
• Excellent organisational and time management skills, ability to prioritise tasks.
• Computer literacy (with accurate keyboard/data entry skills), database experience and attention to detail.
• Demonstrate a flexible work attitude and available to work a variety of shifts.
• Ability to work independently and as part of a team in a fast paced and challenging environment.

Responsibilities

• Operating hospital switchboard
• Answering incoming and outgoing calls
• Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances
• Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups
• Performing routine clerical duties as required by the Manager
• Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.

Skills

Switchboard experience

Customer service

Organisational skills

Time management

Data entry

Teamwork

Flexibility

Independence

Tools

Database experience

Data entry proficiency

PC literacy

Job description

NSW Health in Northern Beaches Hospital is seeking a part-time Telephonist Level 2 to be the first point of contact and manage the hospital switchboard. The role requires delivering professional, timely responses to calls to NBH and supporting the Bookings & Admissions Department on a 16-hour-per-week roster.

You will operate the 24-hour switchboard, answer and route calls, contact staff for urgent code calls, and perform light clerical tasks while providing courteous service to patients,