Switchboard Operator

NSW Health; Sydney; On-site; AUD 47,000 - 49,000; Part time

Job summary

NSW Health in Northern Beaches Hospital is seeking a part-time Telephonist Level 2 to be the first point of contact and manage the hospital switchboard. The role requires delivering professional, timely responses to calls to NBH and supporting the Bookings & Admissions Department on a 16-hour-per-week roster.

You will operate the 24-hour switchboard, answer and route calls, contact staff for urgent code calls, and perform light clerical tasks while providing courteous service to patients,

Qualifications

• Demonstrated Switchboard experience.
• Excellent organisational and time management skills, ability to prioritise tasks.
• Computer literacy (with accurate keyboard/data entry skills), database experience and attention to detail.
• Demonstrate a flexible work attitude and available to work a variety of shifts.
• Ability to work independently and as part of a team in a fast paced and challenging environment.

Responsibilities

• Operating hospital switchboard
• Answering incoming and outgoing calls
• Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances
• Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups
• Performing routine clerical duties as required by the Manager
• Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.

Skills

Switchboard experience

Customer service

Organisational skills

Time management

Data entry

Teamwork

Flexibility

Independence

Tools

Database experience

Data entry proficiency

PC literacy

Job description

Be the first point of contact for Northern Beaches Hospital ensuring a professional and timely response to all calls made to the hospital.

Employment Type:PermanentPart Time
Position Classification:Telephonist Level 2
Remuneration:$34.37 - $35.77 per hour
Hours Per Week:16
Requisition ID:REQ703118

Whowe are:

We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interestingand rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone. There's a real sense of belonging here because we value and respect our patients, employees, and teams' voices. You'll feel a real privilege being a trusted caregiver in our patients, their families, theircarers, and our communities' lives.

NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discriminationand racism.

Where you'll be working

Northern Beaches Hospital - Bookings & Admissions Department.

What you'll be doing

As a hospital switchboard operator you are required to have excellent customer service skills and will be responsible for accurate and efficient response to all calls made to and from the NBH switchboard and emergency calls.
The switchboard at Northern Beaches Hospital operates 24 hours a day requiring candidates to work a 24hr rotating roster.

We are seeking proactive individuals to join our extraordinary team on a part time basis (16 hours per week), duties include:

• Operating hospital switchboard
• Answering incoming and outgoing calls
• Delivering assistance in a polite, clear, well-spoken and calm manner in all circumstances
• Contacting staff and emergency groups for code calls e.g. cardiac arrest and trauma groups
• Performing routine clerical duties as required by the Manager
• Providing an effective, efficient, timely and courteous service to patients, visitors, the public and staff who interact with the switchboard.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

Candidates will need to meet the following criteria:

• Demonstrated Switchboard experience.
• Excellent organisational and time management skills, ability to prioritise tasks.
• Computer literacy (with accurate keyboard/data entry skills), database experience and attention to detail.
• Demonstrate a flexible work attitude and available to work a variety of shifts.
• Ability to work independently and as part of a team in a fast paced and challenging environment.