Support Technician — Cloud & AD Specialist (Hybrid)

First Focus; Canberra; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid work arrangements

10 paid training days a year

Exam fees covered

Tesla car option (conditions)

MAD Council

Social events and team culture

Job summary

First Focus is seeking an IT support professional to manage tickets across Microsoft AD, Azure, M365, and Exchange, with hands-on desktop, server, and network troubleshooting. The role blends desk-based support with onsite work across cloud platforms and collaboration with senior engineers.

You will contribute to deployments, maintain secure, efficient environments, and support clients with a strong service mindset in a hybrid work setting in Australia.

Qualifications

• Deep knowledge of AD and end-user support.
• Solid grasp of Windows Server, Exchange, and cloud platforms.
• Comfort across the stack from desktop to firewall; LAN/WAN included.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks.
• Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS.
• Participating in project deployments when required.
• Balancing desk-based support with onsite work.
• Collaborating with senior engineers to keep environments lean.

Skills

AD/Azure expertise

Windows Server

Exchange

Cloud platforms

Ticketing systems

Strong comms

Driver's license

Tools

Azure AD

Entra

Hyper-V

Citrix

AWS

Job description

First Focus is seeking an IT support professional to manage tickets across Microsoft AD, Azure, M365, and Exchange, with hands-on desktop, server, and network troubleshooting. The role blends desk-based support with onsite work across cloud platforms and collaboration with senior engineers.

You will contribute to deployments, maintain secure, efficient environments, and support clients with a strong service mindset in a hybrid work setting in Australia.