Senior IT Support Technician — Hybrid, 10 Training Days

First Focus IT P/L; Sydney; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid working arrangements

10 paid training days a year

Tesla company car option

Regular social events

Career growth and mentoring

Job summary

First Focus IT is Australia’s leading MSP, and this role offers hands-on IT support across AD, Azure, M365, and Exchange. You’ll diagnose and fix desktop/server issues, work on migrations, and collaborate with senior engineers to keep environments lean and secure.

Join a team that values curiosity, supports ongoing training (10 paid days) and flexible hybrid work, with the potential for onsite client visits. This is more than password resets—it’s solving real problems with a supportive culture.

Qualifications

• Deep knowledge of AD (Azure) and end-user support wizardry.
• Solid grasp of Windows Server and Exchange.
• Comfort across the stack—from desktop to firewall, LAN/WAN included.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks like a boss.
• Jumping into project deployments when things get spicy.
• Collaborating with senior engineers to keep environments clean, lean, and mean.

Skills

AD/Azure

Windows Server

Exchange

End-user support

Job description

First Focus IT is Australia’s leading MSP, and this role offers hands-on IT support across AD, Azure, M365, and Exchange. You’ll diagnose and fix desktop/server issues, work on migrations, and collaborate with senior engineers to keep environments lean and secure.

Join a team that values curiosity, supports ongoing training (10 paid days) and flexible hybrid work, with the potential for onsite client visits. This is more than password resets—it’s solving real problems with a supportive culture.