Senior Infrastructure & Cloud Support Lead

First Focus IT P/L; Melbourne; On-site; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Tesla company car option (conditions)

Coaching & counselling access

Flexible working arrangements

10 study days + exam fees

FastTrack mentoring program

MAD Council

Regular social events

Job summary

First Focus IT is seeking an experienced IT infrastructure specialist to support key clients across Australia. You will resolve issues spanning Windows Server, Azure AD, M365, Exchange, and networking while keeping environments secure and stable.

You’ll work with senior engineers and project teams, training and growing within a collaborative, hands-on environment that values client relationships and technical excellence.

Qualifications

• Experience across Microsoft AD, Azure, M365, Exchange, and Windows Server.
• Strong communication skills with clients and teammates.
• Ability to triage tickets and handle complex incidents.

Responsibilities

• Be the go-to for key clients, building trust and solving problems.
• Resolve issues across Windows Server, Azure, M365, Exchange and networking.
• Support hybrid cloud setups with Azure, VMware, and Citrix.
• Diagnose desktop, server, network, and backup issues.
• Lead project deployments when needed with minimal handholding.
• Foster strong client relationships and proactive service.

Skills

Windows Server

Azure AD

GPO, DNS, DHCP

Virtualisation

Backup tech

Networking

Communication

Client relationship management

Tools

ConnectWise

Labtech

Kaseya

Job description

First Focus IT is seeking an experienced IT infrastructure specialist to support key clients across Australia. You will resolve issues spanning Windows Server, Azure AD, M365, Exchange, and networking while keeping environments secure and stable.

You’ll work with senior engineers and project teams, training and growing within a collaborative, hands-on environment that values client relationships and technical excellence.