Cloud & AD Support Technician — Hybrid, 10 Paid Training Days

First Focus IT; Sydney; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

Hybrid work

Tesla car option

Training days

Mentoring program

Team events

Job summary

First Focus in Australia is seeking an IT Support specialist to manage tickets across AD/Azure, Exchange, and M365. You will troubleshoot desktops, servers, and networks, and collaborate with senior engineers on deployments.

The role offers hybrid work arrangements, generous training days, and opportunities for hands-on client site support. A passion for solving problems and good communication are essential.

Qualifications

• Experience with Microsoft AD/Azure, Exchange, and M365.
• Strong Windows Server knowledge and cloud experience.
• Excellent comms and user-centric support mindset.

Responsibilities

• Slay tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshoot desktops, servers, networks, and firewalls.
• Assist in project deployments and scaling efforts.
• Collaborate with senior engineers to optimize environments.
• Occasionally visit client sites for on-site support.

Skills

AD & Azure

Windows Server

Exchange

M365

Networking

End-user support

Tools

Ticketing system

Azure/AAD tools

Job description

First Focus in Australia is seeking an IT Support specialist to manage tickets across AD/Azure, Exchange, and M365. You will troubleshoot desktops, servers, and networks, and collaborate with senior engineers on deployments.

The role offers hybrid work arrangements, generous training days, and opportunities for hands-on client site support. A passion for solving problems and good communication are essential.