Hybrid Support Technician - Azure/AD & Cloud Expert

First Focus IT; Canberra; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Tesla car option

Hybrid work arrangements

Training days & certs

Professional coaching

Job summary

First Focus IT is hiring for a hybrid IT Service Desk role in Canberra, Australia. You will handle tickets across AD, Azure, M365, and Exchange, troubleshoot desktops, servers, and networks, and support cloud platforms including Azure AD and Hyper‑V.

You’ll split time between desk-based support and onsite deployments with a team that backs curiosity and growth. We offer up to 85k AUD, paid training days, a Tesla-like benefit discussion, and a genuine focus on work-life balance within a

Qualifications

• Deep knowledge of AD (Azure-focused) and end‑user support mastery.
• Solid grasp of Windows Server and Exchange.
• Comfort across the stack: desktop to firewall, LAN/WAN included.
• Experience with ticketing systems and user-centric support.

Responsibilities

• Slaying tickets across Microsoft AD, Azure, M365, and Exchange.
• Troubleshooting desktops, servers, firewalls, and networks like a boss.
• Supporting cloud platforms—Azure AD, Entra, Hyper‑V, Citrix, AWS (no VMware).
• Jumping into project deployments when things get spicy.
• Splitting time between desk-based support and hands-on onsite work.

Skills

AD/Azure End-user support

Windows Server

Networking basics

Desktop troubleshooting

Communication

Tools

Azure

Hyper‑V

Exchange

Job description

First Focus IT is hiring for a hybrid IT Service Desk role in Canberra, Australia. You will handle tickets across AD, Azure, M365, and Exchange, troubleshoot desktops, servers, and networks, and support cloud platforms including Azure AD and Hyper‑V.

You’ll split time between desk-based support and onsite deployments with a team that backs curiosity and growth. We offer up to 85k AUD, paid training days, a Tesla-like benefit discussion, and a genuine focus on work-life balance within a