Senior Support Technician — Client‑Facing Hybrid Cloud Expert

First Focus IT P/L; Brisbane; Hybrid; AUD 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Tesla company car option

Uprise coaching

Flexible working arrangements

10 paid study days

Certs pay rises

FastTrack mentoring

MAD Council

Regular social events

Zusammenfassung

First Focus seeks an experienced IT professional to be the trusted technical lead for key clients. You’ll work across Windows Server, Azure, M365, and hybrid cloud environments, resolving complex issues while mentoring juniors and shaping client relationships.

You’ll collaborate with senior engineers on deployments, optimize infrastructure, and maintain security and reliability across on‑prem and cloud platforms, in a hands‑on capacity.

Qualifikationen

• Experience across Microsoft AD, Azure, M365, Exchange, and Windows Server.
• Strong communication skills, client-friendly approach.
• Familiarity with ConnectWise, Labtech, Kaseya or similar tools.
• Comfort solving complex infrastructure problems with hands-on support.

Aufgaben

• Be the calm voice clients turn to when issues arise.
• Resolve problems across Windows Server, Azure, M365, Exchange, and messaging.
• Support hybrid cloud setups like Azure, VMware, and Citrix with finesse.
• Diagnose unusual issues across desktops, servers, networks, and backups.
• Lead project deployments when required and build client relationships.

Kenntnisse

Windows Server

Azure AD

GPO

DNS

DHCP

Messaging platforms

Virtualisation

Hyper-V

VMware

Backup tech

Veeam

Datto

StorageCraft

ConnectWise

Labtech

Kaseya

Problem solving

Ticket triage

Clear communication

Tools

Hyper-V

VMware

Jobbeschreibung

First Focus seeks an experienced IT professional to be the trusted technical lead for key clients. You’ll work across Windows Server, Azure, M365, and hybrid cloud environments, resolving complex issues while mentoring juniors and shaping client relationships.

You’ll collaborate with senior engineers on deployments, optimize infrastructure, and maintain security and reliability across on‑prem and cloud platforms, in a hands‑on capacity.