Support Services Administrator — Client-Focused Admin

Victorian Chamber of Commerce and Industry; Greater Shepparton; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Victorian Chamber of Commerce and Industry in Shepparton seeks a motivated Support Services Administrator to deliver high-quality administrative and customer service support to Australian Apprentices and employers.

You will help users access the Apprenticeship Data Management System (ADMS), support apprenticeship claims and incentives, process training contract documentation, respond to enquiries and provide broader administrative support to regional teams.

Qualifications

• Experience in customer service and/or administration.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Strong organisation and time management skills.
• Ability to use Microsoft Office and database systems.
• Ability to understand and apply guidelines, processes and legislation.

Responsibilities

• Supporting apprentices and employers to access ADMS and claim eligible incentives and entitlements.
• Providing information and administrative support relating to Commonwealth incentive and personal support programs.
• Processing and verifying claims and supporting customers with claim lodgements where required.
• Assisting with the Support Loans Program and associated documentation.
• Preparing draft training contracts and processing variation and cancellation documentation.
• Updating apprentice and employer information accurately across relevant systems.
• Responding to inbound enquiries in a friendly, professional and helpful manner.
• Providing accurate information and guidance to apprentices and employers.
• Maintaining detailed records of customer interactions.
• Providing administration support to Regional Managers and Industry Training Consultants.
• Ensuring accurate data entry, confidentiality and compliance with relevant program guidelines.

Skills

Customer service

Administration

Communication

Attention to detail

Organization

Time management

Microsoft Office

Database systems

Guidelines compliance

Adaptability

Tools

Microsoft Office

Job description

The Victorian Chamber of Commerce and Industry in Shepparton seeks a motivated Support Services Administrator to deliver high-quality administrative and customer service support to Australian Apprentices and employers.

You will help users access the Apprenticeship Data Management System (ADMS), support apprenticeship claims and incentives, process training contract documentation, respond to enquiries and provide broader administrative support to regional teams.