Manager, Apprenticeship Support Programs - Melbourne (FT)

Department of Jobs, Skills, Industry and Regions VIC; Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Department of Jobs, Skills, Industry and Regions VIC in Melbourne seeks a Manager, Apprenticeship Support Programs to lead the operation, performance and improvement of Apprenticeships Victoria's support programs.

The role provides strategic and operational leadership, oversees budgets and performance reporting, and engages with internal and external stakeholders to deliver high-quality services for apprentices. Strong leadership and stakeholder skills are essential.

Qualifications

• Manages people and drives organizational performance.
• Establishes metrics to evaluate quality and effectiveness of service delivery.
• Focuses on client outcomes and service excellence.
• Applies broad thinking to develop sustainable solutions across government.
• Maintains an integrated view of organisational systems and value points.
• Builds cross-agency collaboration to achieve program goals.

Responsibilities

• Identifies strategic issues and shapes service delivery models.
• Leads program planning, governance, and budgeting for apprenticeship support.
• Provides expert advice on service delivery and stakeholder engagement.
• Represents the work area with external stakeholders and manages feedback.
• Drives strategic decision-making and ensures program targets are met.
• Oversees risk management and reporting for program performance.

Skills

People leadership

Innovation

Customer focus

Critical thinking

Systems thinking

Collaboration

Job description

Department of Jobs, Skills, Industry and Regions VIC in Melbourne seeks a Manager, Apprenticeship Support Programs to lead the operation, performance and improvement of Apprenticeships Victoria's support programs.

The role provides strategic and operational leadership, oversees budgets and performance reporting, and engages with internal and external stakeholders to deliver high-quality services for apprentices. Strong leadership and stakeholder skills are essential.